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- Tasks: Provide top-notch customer service and build relationships with clients.
- Company: Join Lifeplus, a leader in holistic wellbeing with over 30 years of experience.
- Benefits: Enjoy flexible shifts, gym discounts, health plans, and generous employee discounts.
- Why this job: Be part of a fun, diverse team dedicated to making a positive impact on wellness.
- Qualifications: Fluent in English and German, with excellent communication and IT skills.
- Other info: Hybrid working options available; must be willing to undergo a criminal record check.
The predicted salary is between 26500 - 26575 £ per year.
Established over 30 years ago, Lifeplus's mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus, we celebrate and embrace diversity and believe that our success comes from creating a caring and fun community.
Job Purpose: Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics, and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.
The role will include but is not limited to:
- Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
- Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Ensure a proactive, flexible and positive approach at all times when handling customer requests.
- Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
- Keep up to date with processes, and ensure a thorough understanding of the company’s business structure and product portfolio.
There is no requirement to give advice on specific product recommendations.
Candidate Profile:
- Passionate about delivering excellent customer service.
- Must be fluent in both oral and written English and German.
- Excellent IT skills.
- Knowledge of sales process and ordering systems is desirable but not essential.
- Excellent communication skills with both internal & external customers.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and open to continuous improvement and learning.
- Must be positive, resilient, and adaptable to change.
The values you’ll stand by:
- Be generous with your knowledge; knowledge is only powerful if you share it with others.
- Bring integrity; listen first and then speak.
- Embrace transformation; be brave – it’s easier to stick to what you know but we learn from our mistakes.
- Have quality at the heart of what you do; always give your best and expect the same from others in return.
What we offer you:
- LIFE Program – providing you the opportunity to develop and take the first steps in progressing your customer care career.
- Contributory pension scheme of up to 6%.
- Opportunity to buy & sell holiday.
- Gym membership discounts.
- Contributory hospital and health cash plan.
- Cycle2Work scheme.
- Eye care vouchers.
- Generous employee discount on Lifeplus nutritional supplements and wellbeing products.
- Life assurance.
- Discounts at leading brands and retailers.
Various shift patterns to choose from:
- Shift pattern A: 5-week rotational shift: Salary: £26,500
- Week 1: Monday to Friday. 07:00 – 15:15 UK Time
- Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
- Week 3: Monday to Friday. 11:00 – 19:15 UK Time
- Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
- Week 5: Monday to Friday. 11:45 – 20:00 UK Time
- Shift pattern B: 5-week rotational shift (Late Saturday): Salary: £26,575
- Week 1: Monday to Friday. 07:00 – 15:15.
- Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00.
- Week 3: Monday to Friday. 11:00 – 19:15.
- Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday 09:45- 18:00.
- Week 5: Monday to Friday. 11:45 – 20:00.
Location: Lifeplus House, Little End Road, St Neots, PE19 8JH. Flexibility to work in a Hybrid way dependent on the needs and requirements of the role.
The responsibilities and attributes listed above are indicative; they are not exhaustive and are not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
Please note: The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview.
Job Types: Full-time, Permanent
Pay: £26,500.00-£26,575.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
Ability to commute/relocate: St. Neots: reliably commute or plan to relocate before starting work (required)
Application question(s): Please advise if you are interested in shift pattern A, salary £26,500 OR shift pattern B, salary £26,575.
Language: German (required), English (required)
Work authorisation: United Kingdom (required)
Work Location: Hybrid remote in St. Neots
Contact Detail:
Lifeplus Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Care Administrator
✨Tip Number 1
Familiarise yourself with Lifeplus's mission and values. Understanding their commitment to holistic wellbeing will help you align your responses during the interview, showcasing your passion for customer service and wellness.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios can give you the confidence to handle queries effectively and demonstrate your fluency.
✨Tip Number 3
Prepare examples of how you've built relationships with customers in previous roles. Highlighting your ability to resolve complex issues and maintain customer satisfaction will resonate well with the hiring team.
✨Tip Number 4
Research the ticket management software mentioned in the job description. Familiarity with similar systems can give you an edge, showing that you're proactive and ready to hit the ground running.
We think you need these skills to ace German Speaking Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in roles where you've built relationships and resolved queries. Emphasise your fluency in both English and German, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention specific examples of how you've positively impacted customer experiences in previous roles, and align your values with those of Lifeplus.
Showcase Relevant Skills: Highlight your IT skills and any experience with ticket management software or sales processes. If you have knowledge of ordering systems, be sure to include that as well, even if it's not essential.
Be Clear and Concise: When writing your application, ensure that your language is clear and concise. Avoid jargon and keep your sentences straightforward to make it easy for the hiring team to understand your qualifications and enthusiasm for the role.
How to prepare for a job interview at Lifeplus Europe
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or discuss scenarios in both languages, so practice switching between them smoothly.
✨Understand Lifeplus Values
Familiarise yourself with the core values of Lifeplus, such as integrity, transformation, and quality. Be ready to discuss how these values resonate with you and how you can embody them in your role as a Customer Care Administrator.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare examples from your past experiences where you successfully resolved issues or built relationships with customers, highlighting your problem-solving skills and positive approach.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, or ongoing training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
