Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and build relationships with clients.
- Company: Join Lifeplus, a leader in holistic wellbeing with over 30 years of experience.
- Benefits: Enjoy flexible hybrid work, gym discounts, and generous employee perks.
- Why this job: Be part of a fun, diverse team dedicated to making a positive impact on wellness.
- Qualifications: Fluent in English and German, with excellent communication and IT skills.
- Other info: Choose between two shift patterns and enjoy a supportive work environment.
Established over 30 years ago, Lifeplus's mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high-quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus, we celebrate and embrace diversity and believe that our success comes from creating a caring and fun community.
Job Purpose: Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics, and processing orders and changes. Customer Care is the first contact point for our network, and the role is to truly represent the values and principles of Lifeplus.
The role will include but is not limited to:
- Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
- Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Ensure a proactive, flexible, and positive approach at all times when handling customer requests.
- Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
- Keep up to date with processes, and ensure a thorough understanding of the company's business structure and product portfolio.
There is no requirement to give advice on specific product recommendations.
Candidate Profile:
- Passionate about delivering excellent customer service.
- Must be fluent in both oral and written English and German.
- Excellent IT skills.
- Knowledge of sales process and ordering systems is desirable but not essential.
- Excellent communication skills with both internal & external customers.
- Able to build good relationships at all levels with a positive and flexible approach.
- Able to solve problems, have initiative, and be open to continuous improvement and learning.
- Must be positive, resilient, and adaptable to change.
The values you’ll stand by:
- Be generous with your knowledge; knowledge is only powerful if you share it with others.
- Bring integrity; listen first and then speak.
- Embrace transformation; be brave - it’s easier to stick to what you know, but we learn from our mistakes.
- Have quality at the heart of what you do; always give your best and expect the same from others in return.
What we offer you:
- LIFE Program - providing you the opportunity to develop and take the first steps in progressing your customer care career.
- Contributory pension scheme of up to 6%.
- Opportunity to buy & sell holiday.
- Gym membership discounts.
- Contributory hospital and health cash plan.
- Cycle2Work scheme.
- Eye care vouchers.
- Generous employee discount on Lifeplus nutritional supplements and wellbeing products.
- Life assurance.
- Discounts at leading brands and retailers.
Shift Patterns:
- Shift pattern A: 5-week rotational shift: Salary: £26,500
- Week 1: Monday to Friday. 07:00 - 15:15 UK Time
- Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 - 15:45 UK Time
- Week 3: Monday to Friday. 11:00 - 19:15 UK Time
- Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 - 16:15 UK Time
- Week 5: Monday to Friday. 11:45 - 20:00 UK Time
- Shift pattern B: 5-week rotational shift (Late Saturday): Salary: £26,575
- Week 1: Monday to Friday. 07:00 - 15:15.
- Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 - 15:45 and Saturday 11:45 - 20:00.
- Week 3: Monday to Friday. 11:00 - 19:15.
- Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday 09:45- 18:00.
- Week 5: Monday to Friday. 11:45 - 20:00.
Location: Lifeplus House, Little End Road, St Neots, PE19 8JH. Flexibility to work in a Hybrid way dependent on the needs and requirements of the role.
The responsibilities and attributes listed above are indicative; they are not exhaustive and are not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
Please note: The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview.
Job Types: Full-time, Permanent
Pay: £26,500.00-£26,575.00 per year
Benefits: Company pension, Cycle to work scheme, Employee discount, Free parking, On-site parking, Referral programme
Ability to commute/relocate: St. Neots: reliably commute or plan to relocate before starting work (required)
Application question(s): Please advise if you are interested in shift pattern A, salary £26,500 OR shift pattern B, salary £26,575.
Language: German (required), English (required)
Work authorisation: United Kingdom (required)
Work Location: Hybrid remote in St. Neots
Contact Detail:
Lifeplus Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Care Administrator
✨Tip Number 1
Familiarise yourself with Lifeplus's mission and values. Understanding their commitment to holistic wellbeing and customer care will help you align your responses during interviews, showcasing your passion for their goals.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios can help you feel more confident when communicating with customers in both English and German.
✨Tip Number 3
Research the company's product portfolio and customer care processes. Being knowledgeable about their offerings will not only impress your interviewers but also enable you to provide better service if hired.
✨Tip Number 4
Prepare examples of how you've successfully built relationships and resolved customer queries in previous roles. Highlighting your problem-solving skills and adaptability will demonstrate that you're a great fit for the Customer Care Administrator position.
We think you need these skills to ace German Speaking Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in roles where you've built relationships and resolved queries. Emphasise your fluency in both German and English, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how it aligns with Lifeplus's mission of holistic wellbeing. Mention specific examples of how you've successfully handled customer queries in the past.
Showcase Relevant Skills: Highlight your IT skills and any experience with ticket management software or sales processes. This will demonstrate your readiness to adapt to Lifeplus's systems and contribute effectively from day one.
Research Lifeplus: Familiarise yourself with Lifeplus's values and product portfolio. Understanding their commitment to wellbeing and community will help you convey how you can embody these principles in your role.
How to prepare for a job interview at Lifeplus Europe
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play customer interactions in both languages.
✨Understand Lifeplus Values
Familiarise yourself with the core values of Lifeplus, such as integrity, generosity, and a commitment to quality. Be ready to discuss how you embody these values in your work and how they align with your personal beliefs.
✨Prepare for Customer Scenarios
Think about potential customer queries you might encounter in this role. Prepare examples of how you would handle complex situations, focusing on building relationships and providing excellent service.
✨Demonstrate Adaptability
The job requires a positive and flexible approach. Be ready to share examples from your past experiences where you successfully adapted to change or overcame challenges in a customer service environment.
