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- Tasks: Provide top-notch customer service in both German and English, resolving queries and processing orders.
- Company: Join Lifeplus, a leader in holistic wellbeing with over 30 years of experience.
- Benefits: Enjoy flexible shifts, gym discounts, health plans, and generous employee discounts on wellness products.
- Why this job: Be part of a caring community that values diversity and personal growth while making a positive impact.
- Qualifications: Fluency in German and English is essential; a passion for customer service is a must.
- Other info: Choose between two shift patterns and enjoy hybrid working options.
The predicted salary is between 26500 - 26575 £ per year.
Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus. Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements. Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution. Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times. Ensure a proactive, flexible and positive approach at all times when handling customer requests. Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement. Passionate about delivering excellent customer service. Must be fluent in both oral and written English and German. Able to build good relationships at all levels with a positive and flexible approach. Embrace transformation, be brave – it\’s easier to stick to what you know but we learn from our mistakes. Have quality at the heart of what you do, always give your best and expect the same from others in return. Begin your customer care career journey with structured growth and development opportunities through our LIFE Program, with the potential to increase your salary by up to £2,000 as you progress. Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs. Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system. Exclusive Discounts : Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products. Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace. Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions. Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs. Gym Membership Savings : Stay fit with discounts on gym memberships. Health and Wellness : Take advantage of our contributory hospital and health cash plan. Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme. Eye Care Vouchers : Keep your vision sharp with our eye care vouchers. Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan. Complimentary tea and coffee to keep you refreshed throughout the day. Enjoy fresh fruit, readily available within our breakout spaces. Access to Lifeplus products as needed, supporting your personal wellness. Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun. Various shift patterns to chose from: Shift: We have two different shift patterns for you to chose from: Shift pattern A: 5 -week rotational shift: Salary: From £26,500.Week 1: Monday to Friday. Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. Week 3: Monday to Friday. Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. Week 5: Monday to Friday. Shift pattern B: 5 -week rotational shift (Late Saturday): Salary: From £26,575.Week 1: Monday to Friday. Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00. Week 3: Monday to Friday. Week 4: Monday, Tuesday, Wednesday, Thursday and 08:00 – 16:15 UK Time and Saturday 09:45- 18:00. Week 5: Monday to Friday. Flexibility to work in a Hybrid way dependent on the needs and requirements of the role. The successful applicant will be required to undertake a criminal record check. Job Types: Full-time, Permanent Company pension Cycle to work scheme Employee discount Free parking On-site parking Referral programme Ability to commute/relocate: Neots: reliably commute or plan to relocate before starting work (required) Please advise if you are interested in shift pattern A, salary £26,500 OR shift pattern B, salary £26,575. Language: German (required) English (required) Work Location: Hybrid remote in St.
German & English Customer Service Consultant employer: Lifeplus Europe
Contact Detail:
Lifeplus Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German & English Customer Service Consultant
✨Tip Number 1
Familiarise yourself with Lifeplus's mission and values. Understanding their holistic approach to wellbeing will help you align your responses during the interview, showcasing your passion for customer service and wellness.
✨Tip Number 2
Brush up on your German and English communication skills. Since fluency in both languages is essential, practice common customer service scenarios in both languages to demonstrate your proficiency and confidence.
✨Tip Number 3
Prepare examples of how you've built relationships with customers in previous roles. Highlighting your ability to resolve complex queries and maintain customer satisfaction will show that you can represent Lifeplus's values effectively.
✨Tip Number 4
Research the Puzzel ticket management software if possible. Familiarity with this tool will give you an edge, as it shows your initiative and readiness to adapt to the systems used by Lifeplus.
We think you need these skills to ace German & English Customer Service Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Consultant position. Tailor your application to highlight your relevant experience in customer service, especially in handling queries and building relationships.
Highlight Language Proficiency: Since fluency in both German and English is essential, make sure to clearly state your language skills in your CV and cover letter. Provide examples of how you have used these languages in a professional setting.
Showcase Customer Service Skills: Emphasise your passion for delivering excellent customer service. Include specific examples of how you've resolved complex customer queries or built strong relationships with clients in previous roles.
Tailor Your Cover Letter: Write a personalised cover letter that reflects your understanding of Lifeplus's values and mission. Mention why you are excited about the opportunity to contribute to their customer care team and how your approach aligns with their commitment to quality and community.
How to prepare for a job interview at Lifeplus Europe
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Emphasise Customer Service Experience
Highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've resolved customer queries or built relationships with clients, as this aligns closely with the responsibilities of the position.
✨Demonstrate a Positive Attitude
Lifeplus values a proactive and positive approach. During the interview, convey your enthusiasm for helping customers and your willingness to embrace challenges. Share instances where you've maintained a positive outlook in difficult situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex customer issues. Think of examples from your past experiences where you successfully navigated similar situations and be ready to discuss them.
