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- Tasks: Provide top-notch customer service, resolve queries, and process orders via phone and email.
- Company: Join Lifeplus, a leader in holistic wellbeing with over 30 years of experience.
- Benefits: Enjoy flexible learning, exclusive discounts, mental health support, and a hybrid working model.
- Why this job: Be part of a fun, diverse community dedicated to wellness and personal growth.
- Qualifications: Fluent in Dutch and English, passionate about customer service, and eager to learn.
- Other info: Work in a supportive environment with opportunities for career development and social events.
Established over 30 years ago, Lifeplus's mission is to be the world leader in holistic wellbeing by helping millions of people unlock the wellness within them. We manufacture and distribute high-quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues dedicated to creating a legacy of wellbeing. At Lifeplus, we celebrate and embrace diversity, believing that our success comes from creating a caring and fun community.
Job Purpose: Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics, and processing orders and changes. Customer Care is the first contact point for our network, and the role is to truly represent the values and principles of Lifeplus. The role will include but is not limited to:
- Answer customer queries and process incoming customer requests via phone and email using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
- Process customer orders via various Non Voice channels (Quick Order, Web Order, Fax) using in-house Lifeplus system software in line with Lifeplus policies and service level agreements.
- Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
- Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Ensure a proactive, flexible, and positive approach at all times when handling customer requests.
- Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
- Keep up to date with processes, and ensure a thorough understanding of the company's business structure and product portfolio.
There is no requirement to give advice on specific product recommendations.
Candidate Profile:
- Fluent in speaking and writing Dutch and English.
- Passionate about delivering customer service.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Ability to work in a team, ask for help, and trust colleagues.
- Problem-solving skills to take the initiative and develop your knowledge.
The values you’ll stand by:
- Be generous with your knowledge; knowledge is only powerful if you share it with others.
- Bring integrity; listen first and then speak.
- Embrace transformation; be brave - it’s easier to stick to what you know, but we learn from our mistakes.
- Have quality at the heart of what you do; always give your best and expect the same from others in return.
What we offer you:
- LIFE Program: Embark on your customer care career journey with opportunities for growth and development through our LIFE Program.
- Learning Hub: Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs.
- Employee Assistance Program (EAP): Access professional support for mental well-being through our EAP system.
- Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products.
- Mental Health First Aiders: Receive support from trained Mental Health First Aiders within the workplace.
- Pension Scheme: Secure your future with our contributory pension scheme, offering up to 6% contributions.
- Holiday Flexibility: Gain the freedom to buy or sell holiday days to suit your needs.
- Gym Membership Savings: Stay fit with discounts on gym memberships.
- Health and Wellness: Take advantage of our contributory hospital and health cash plan.
- Cycle2Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme.
- Eye Care Vouchers: Keep your vision sharp with our eye care vouchers.
- Life Assurance: Enjoy peace of mind with our comprehensive life assurance plan.
Additional offerings:
- Complimentary tea and coffee to keep you refreshed throughout the day.
- Enjoy fresh fruit, readily available within our breakout spaces.
- Access to Lifeplus products as needed, supporting your personal wellness.
- Experience the flexibility of our hybrid working model, with only one day per month required in the office.
- Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun.
Hours and Days: 2 week rotational shift pattern: Week 1: Monday to Friday, 07:00 to 15:15; Week 2: Monday to Friday, 09:45 to 18:00.
Location: Lifeplus House, Little End Road, St Neots, PE19 8JH. Flexibility to work in a Hybrid way dependent on the needs and requirements of the role.
Please note: The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview.
Job Types: Full-time, Fixed term contract. Contract length: 12 months. Pay: £25,000.00 per year. Schedule: Day shift Monday to Friday.
Ability to commute/relocate: St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required).
Language: Dutch (required), English (required).
Work authorisation: United Kingdom (required).
Work Location: Hybrid remote in St. Neots PE19 8JH.
Dutch Customer Care Administrator employer: Lifeplus Europe
Contact Detail:
Lifeplus Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Customer Care Administrator
✨Tip Number 1
Familiarise yourself with Lifeplus and their mission. Understanding their values and commitment to holistic wellbeing will help you align your responses during interviews, showcasing that you're not just looking for a job, but genuinely want to contribute to their vision.
✨Tip Number 2
Brush up on your Dutch and English communication skills. Since the role requires fluency in both languages, practice speaking and writing in these languages to ensure you can engage effectively with customers and colleagues alike.
✨Tip Number 3
Get comfortable with customer service software. Familiarising yourself with ticket management systems like Puzzel will give you an edge, as you'll be able to demonstrate your readiness to hit the ground running in the role.
✨Tip Number 4
Showcase your problem-solving skills. Prepare examples of how you've successfully resolved customer issues in the past, as this will highlight your ability to handle complex queries and build relationships with customers.
We think you need these skills to ace Dutch Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in roles where you've had to resolve queries or build relationships. Use specific examples that demonstrate your problem-solving skills and ability to work in a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role at Lifeplus. Mention your fluency in Dutch and English, and how your values align with those of the company. Be sure to include why you want to be part of their mission in holistic wellbeing.
Showcase Relevant Skills: Highlight any experience you have with IT systems or ticket management software, as this is crucial for the role. If you have experience in a similar environment, mention it and explain how it has prepared you for this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Care Administrator.
How to prepare for a job interview at Lifeplus Europe
✨Showcase Your Language Skills
Since the role requires fluency in both Dutch and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or discuss scenarios in both languages, so practice switching between them smoothly.
✨Understand the Company Values
Familiarise yourself with Lifeplus's mission and values. Be ready to discuss how you embody these principles in your work, especially around customer service and teamwork. This will show that you align with their culture and are genuinely interested in contributing to their community.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you've successfully resolved customer queries or built relationships. Be ready to share these stories, as they will highlight your problem-solving skills and ability to provide excellent customer care.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the training programs, team dynamics, or how success is measured in the customer care department. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
