Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage communications for Customer Care, ensuring timely information flow to support our customers.
- Company: Join Lifeplus, a leader in holistic wellbeing with a fun and diverse community.
- Benefits: Enjoy flexible learning, mental health support, discounts, and a contributory pension scheme.
- Why this job: Make a real impact in customer care while developing your communication skills.
- Qualifications: Exceptional communicator with problem-solving skills and experience in fast-paced environments.
- Other info: Flexible working hours and hybrid options available.
The predicted salary is between 37080 - 52200 £ per year.
_ 18 Month Fixed-Term Contract, Maternity Cover _
Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.
We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.
At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.
Role Profile:
Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers.
You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels.
The role will include but is not limited to:
Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries.
Manage planned and reactive communications in an efficient and effective way, using a variety of channels.
Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news.
Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice.
Plan, write and upload weekly Huddle content.
Build and maintain a communication plan to improve the flow of communication requests.
Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests.
Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care.
Work alongside Corporate Communication Managers on business-wide projects and initiatives.
Candidate Profile:
An exceptional communicator with excellent written, spoken, and presentation skills.
Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous.
Have a natural ability to build relationships across the organisation.
Excellent problem-solving, decision-making, and prioritisation skills.
Have the confidence to bring ideas/solutions to the forefront.
What we offer you:
Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs.
Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system.
Exclusive Discounts: Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products .
Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace.
Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions.
Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs.
Gym Membership Savings : Stay fit with discounts on gym memberships.
Health and Wellness : Take advantage of our contributory hospital and health cash plan.
Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme.
Eye Care Vouchers : Keep your vision sharp with our eye care vouchers.
Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan.
Hours and Days:
Flexible options with a minimum of 30 hours per week between Monday to Friday.
Location:
Lifeplus House, Little End Road, St Neots, PE19 8JH
Flexibility to work in a Hybrid way dependent on the needs and requirements of the role.
The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
_Please note: The successful applicant will be required to undertake a criminal record check._
_Please advise us in advance if you have any special requirements if you are asked to attend an interview._
We are Lifeplus Europe Limited (\”Lifeplus\”), Lifeplus House, Little End Road, St Neots, PE19 8JH, England, T: , E: . On submission of your application your CV and contact details will be collected and retained by Lifeplus. We will process your personal information for recruitment purposes only. Your personal information will be stored in our applicant tracking system (located in the UK) and will only be shared with other members of the Lifeplus group of companies (including those located outside of the EEA) where necessary.
Your personal information is retained for a 12-month period; when this period is over, we will either delete your data or inform you that we would like to keep it on our database for future roles or suitable opportunities. Our lawful basis for retaining this information is legitimate interest. For more details on how Lifeplus treats your personal information please see the
Privacy Notice or contact us at .
Job Type: Fixed term contract
Contract length: 18 months
Pay: £46,350.00 per year
Benefits:
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Gym membership
Life insurance
On-site parking
Ability to commute/relocate:
St. Neots, PE19 8JH: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in St. Neots, PE19 8JH
Customer Care Communications & Information Specialist (Maternity Cover) employer: Lifeplus Europe
Contact Detail:
Lifeplus Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Communications & Information Specialist (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to current employees at Lifeplus on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching Lifeplus thoroughly. Understand their mission, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 3
Practice your communication skills! Since the role is all about effective communication, consider doing mock interviews with friends or family. Get comfortable articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Communications & Information Specialist (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of Customer Care Communications & Information Specialist. Highlight your communication skills and any relevant experience in customer care or information management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to Lifeplus's mission. Be sure to mention any specific projects or achievements that demonstrate your abilities.
Showcase Your Communication Skills: Since this role is all about effective communication, make sure your application is clear and well-structured. Use concise language and check for any spelling or grammar mistakes – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to keep track of your progress. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at Lifeplus Europe
✨Know Your Stuff
Before the interview, make sure you understand Lifeplus's mission and values. Familiarise yourself with their products and how they contribute to holistic wellbeing. This will show your genuine interest in the company and help you connect your skills to their goals.
✨Show Off Your Communication Skills
As a Customer Care Communications & Information Specialist, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, whether through written content or presentations. Be ready to discuss how you can enhance communication within the team.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to tackle challenges in a fast-paced environment. Highlight your logical thought process and how you prioritised tasks to achieve effective outcomes.
✨Engage and Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gauge if Lifeplus is the right fit for you. Consider asking about their approach to team collaboration and communication strategies.
