Consumer Services Representative with English and German languages

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community. *Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus. *Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements. Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution. Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times. Ensure a proactive, flexible and positive approach at all times when handling customer requests. Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement. Passionate about delivering excellent customer service. * Must be fluent in both oral and written English and German. * Able to build good relationships at all levels with a positive and flexible approach. * Embrace transformation, be brave – it’s easier to stick to what you know but we learn from our mistakes. * Have quality at the heart of what you do, always give your best and expect the same from others in return. *LIFE Program – providing you the opportunity to develop and take the first steps in progressing your customer care career * Contributory pension scheme of up to 6% * Opportunity to buy & sell holiday * Gym membership discounts * Contributory hospital and health cash plan * Cycle2Work scheme * Eye care vouchers * Generous employee discount on Lifeplus nutritional supplements and wellbeing products. * Life assurance * Discounts at leading brands and retailer *Various shift patterns to chose from:* *Shift: *5-week rotational shift: * Week 1: Monday to Friday. Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. Week 3: Monday to Friday. Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. Week 5: Monday to Friday. This role involves a mixture of home and office working, however we do ask that candidates are able to commute to our St Neots Office. The successful applicant will be required to undertake a criminal record check. * Job Types: Full-time, Permanent Company pension * Cycle to work scheme * Employee discount * Free parking * On-site parking * Referral programme Ability to commute/relocate: * Neots: reliably commute or plan to relocate before starting work (required) Language: * German (required) * English (required) Work Location: Hybrid remote in St.