At a Glance
- Tasks: Provide top-notch customer service and build relationships with clients.
- Company: Join Lifeplus, a leader in holistic wellbeing with over 30 years of experience.
- Benefits: Enjoy flexible shifts, gym discounts, and generous employee perks.
- Other info: Hybrid work options available; must be adaptable and ready to learn.
- Why this job: Be part of a fun, diverse community dedicated to wellness and personal growth.
- Qualifications: Fluent in English and German, with excellent communication and IT skills.
The predicted salary is between 26500 - 26575 £ per year.
Job Description
Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.
We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.
At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.
Job Purpose:
Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.
The role will include but is not limited to:
Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
Ensure a proactive, flexible and positive approach at all times when handling customer requests.
Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
Keep up to date with processes, and ensure a thorough understanding of, the company's business structure and product portfolio. There is no requirement to give advice on specific product recommendations.
Candidate Profile:
Passionate about delivering excellent customer service.
Must be fluent in both oral and written English and German.
Excellent IT skills.
Knowledge of sales process and ordering systems is desirable but not essential.
Excellent communication skills with both internal & external customers.
Able to build good relationships at all levels with a positive and flexible approach.
Able to solve problems, have initiative, and open to continuous improvement and learning.
Must be positive, resilient, and adaptable to change.
The values you'll stand by:
Be generous with your knowledge, knowledge is only powerful if you share it with others.
Bring integrity, listen first and then speak.
Embrace transformation, be brave - it's easier to stick to what you know but we learn from our mistakes.
Have quality at the heart of what you do, always give your best and expect the same from others in return.
What we offer you:
LIFE Program - providing you the opportunity to develop and take the first steps in progressing your customer care career
Contributory pension scheme of up to 6%
Opportunity to buy & sell holiday
Gym membership discounts
Contributory hospital and health cash plan
Cycle2Work scheme
Eye care vouchers
Generous employee discount on Lifeplus nutritional supplements and wellbeing products.
Life assurance
Discounts at leading brands and retailer
Various shift patterns to chose from:
Shift: We have two different shift patterns for you to chose from:
Shift pattern A:
5 -week rotational shift: Salary: £26,500
Week 1: Monday to Friday. 07:00 - 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 - 15:45 UK Time
Week 3: Monday to Friday. 11:00 - 19:15 UK Tim
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 - 16:15 UK Time
Week 5: Monday to Friday. 11:45 - 20:00 UK Time
Shift pattern B:
5 -week rotational shift (Late Saturday): Salary: £26,575
Week 1: Monday to Friday. 07:00 - 15:15.
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 - 15:45 and Saturday 11:45 - 20:00.
Week 3: Monday to Friday. 11:00 - 19:15.
Week 4: Monday, Tuesday, Wednesday, Thursday and and Saturday 09:45- 18:00.
Week 5: Monday to Friday. 11:45 - 20:00.
Location:
Lifeplus House, Little End Road, St Neots, PE19 8JH.
Flexibility to work in a Hybrid way dependent on the needs and requirements of the role.
The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
Please note: The successful applicant will be required to undertake a criminal record check.
Please advise us in advance if you have any special requirements if you are asked to attend an interview.
Indeed3
Job Types: Full-time, Permanent
Pay: £26,500.00-£26,575.00 per year
Benefits:
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Referral programme
Ability to commute/relocate:
St. Neots: reliably commute or plan to relocate before starting work (required)
Application question(s):
Please advise if you are interested in shift pattern A, salary £26,500 OR shift pattern B, salary £26,575.
Language:
German (required)
English (required)
Work authorisation:
United Kingdom (required)
Work Location: Hybrid remote in St. Neots
Agency in Saint Neots employer: Lifeplus Europe
At Lifeplus, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that prioritises personal growth and wellbeing. Our Customer Care Administrators enjoy a range of benefits including a contributory pension scheme, generous employee discounts, and opportunities for career progression through our LIFE Program, all while working in the picturesque setting of St Neots with flexible hybrid working options.
StudySmarter Expert Advice🤫
We think this is how you could land Agency in Saint Neots
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lifeplus Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lifeplus Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Agency in Saint Neots
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lifeplus Europe:Your cover letter is your chance to shine! Tell us why you want to work at Lifeplus Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lifeplus Europe!
How to prepare for a job interview at Lifeplus Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
