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For Companies At a Glance
- Tasks: Provide top-notch customer service and build relationships with clients.
- Company: Join Lifeplus, a leader in holistic wellbeing with over 30 years of experience.
- Benefits: Enjoy flexible shifts, gym discounts, and generous employee perks.
- Why this job: Be part of a fun, diverse community dedicated to wellness and personal growth.
- Qualifications: Fluent in English and German, with excellent communication and IT skills.
- Other info: Hybrid work options available; must be adaptable and ready to learn.
The predicted salary is between 26500 - 26575 £ per year.
Job Description
Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.
We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.
At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.
Job Purpose:
Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.
The role will include but is not limited to:
Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
Ensure a proactive, flexible and positive approach at all times when handling customer requests.
Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
Keep up to date with processes, and ensure a thorough understanding of, the company's business structure and product portfolio. There is no requirement to give advice on specific product recommendations.
Candidate Profile:
Passionate about delivering excellent customer service.
Must be fluent in both oral and written English and German.
Excellent IT skills.
Knowledge of sales process and ordering systems is desirable but not essential.
Excellent communication skills with both internal & external customers.
Able to build good relationships at all levels with a positive and flexible approach.
Able to solve problems, have initiative, and open to continuous improvement and learning.
Must be positive, resilient, and adaptable to change.
The values you'll stand by:
Be generous with your knowledge, knowledge is only powerful if you share it with others.
Bring integrity, listen first and then speak.
Embrace transformation, be brave – it's easier to stick to what you know but we learn from our mistakes.
Have quality at the heart of what you do, always give your best and expect the same from others in return.
What we offer you:
LIFE Program – providing you the opportunity to develop and take the first steps in progressing your customer care career
Contributory pension scheme of up to 6%
Opportunity to buy & sell holiday
Gym membership discounts
Contributory hospital and health cash plan
Cycle2Work scheme
Eye care vouchers
Generous employee discount on Lifeplus nutritional supplements and wellbeing products.
Life assurance
Discounts at leading brands and retailer
Various shift patterns to chose from:
Shift: We have two different shift patterns for you to chose from:
Shift pattern A:
5 -week rotational shift: Salary: £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Tim
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Shift pattern B:
5 -week rotational shift (Late Saturday): Salary: £26,575
Week 1: Monday to Friday. 07:00 – 15:15.
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 – 20:00.
Week 3: Monday to Friday. 11:00 – 19:15.
Week 4: Monday, Tuesday, Wednesday, Thursday and and Saturday 09:45- 18:00.
Week 5: Monday to Friday. 11:45 – 20:00.
Location:
Lifeplus House, Little End Road, St Neots, PE19 8JH.
Flexibility to work in a Hybrid way dependent on the needs and requirements of the role.
The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
Please note: The successful applicant will be required to undertake a criminal record check.
Please advise us in advance if you have any special requirements if you are asked to attend an interview.
Indeed3
Job Types: Full-time, Permanent
Pay: £26,500.00-£26,575.00 per year
Benefits:
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Referral programme
Ability to commute/relocate:
St. Neots: reliably commute or plan to relocate before starting work (required)
Application question(s):
Please advise if you are interested in shift pattern A, salary £26,500 OR shift pattern B, salary £26,575.
Language:
German (required)
English (required)
Work authorisation:
United Kingdom (required)
Work Location: Hybrid remote in St. Neots
Agency employer: Lifeplus Europe
Contact Detail:
Lifeplus Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency
✨Tip Number 1
Familiarise yourself with Lifeplus's mission and values. Understanding their commitment to holistic wellbeing and customer care will help you align your responses during interviews, showcasing your passion for their goals.
✨Tip Number 2
Brush up on your communication skills in both English and German. Since fluency in both languages is required, practice common customer service scenarios in both languages to demonstrate your proficiency.
✨Tip Number 3
Research the company's product portfolio and customer care processes. Being knowledgeable about their offerings will allow you to engage more effectively with potential customers and show that you're proactive about learning.
✨Tip Number 4
Prepare examples of how you've successfully built relationships and resolved customer queries in previous roles. Highlighting your experience in customer service will help you stand out as a candidate who embodies the values of Lifeplus.
We think you need these skills to ace Agency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, especially in communication and problem-solving. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your alignment with Lifeplus's values. Mention your fluency in English and German, and provide examples of how you've successfully built relationships with customers in the past.
Showcase Relevant Skills: In your application, emphasise your IT skills and any experience with ticket management software or sales processes. Highlight your adaptability and willingness to learn, as these are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer care roles.
How to prepare for a job interview at Lifeplus Europe
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns with the values of Lifeplus.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication skills in both English and German, be prepared to showcase your fluency. You might even want to practice answering common interview questions in both languages to highlight your proficiency.
✨Familiarise Yourself with Lifeplus Products
While you won't need to give specific product recommendations, having a good understanding of Lifeplus's product portfolio will show your commitment to the company. Research their offerings and be ready to discuss how they align with the company's mission of holistic wellbeing.
✨Embrace Flexibility and Adaptability
The role requires a positive and flexible approach, so be ready to discuss times when you've adapted to change or handled unexpected challenges. This will demonstrate that you embody the qualities Lifeplus values in their team members.