Swiss Customer Care Administrator

Established over 30 years ago, Lifeplus's mission is to be the world leader in holistic wellbeing by helping millions of people unlock the wellness within them. We manufacture and distribute high-quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues dedicated to creating a legacy of wellbeing. At Lifeplus, we celebrate and embrace diversity, believing that our success comes from creating a caring and fun community.

Job Purpose

Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics, and processing orders and changes. Customer Care is the first contact point for our network, and the role is to truly represent the values and principles of Lifeplus. The role will include but is not limited to:

• Answering customer queries and processing incoming customer requests via phone using Lifeplus Puzzleticket management software in line with Lifeplus policies and service level agreements.
• Making outgoing phone calls to customers where appropriate to achieve a satisfactory resolution.
• Proactively developing relationships where possible, building opportunities with both new and existing customers, and ensuring high levels of customer retention at all times.
• Ensuring a proactive, flexible, and positive approach at all times when handling customer requests.
• Participating in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contributing to personal learning and improvement.
• Keeping up to date with processes and ensuring a thorough understanding of the company’s business structure and product portfolio.

There is no requirement to give advice on specific product recommendations.

Candidate Profile

• Must be fluent in both oral and written English AND German OR Swiss German.
• Knowledge of sales process and ordering systems is desirable but not essential.
• Excellent communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to solve problems, have initiative, and be open to continuous improvement and learning.
• Must be positive, resilient, and adaptable to change.

Shift Pattern

Monday to Friday, 11:45 to 20:00, 1 day per month in office.

What's in it for you

• Nourish your wellbeing: Every month, you’ll receive three free Lifeplus products, plus 50% off anything else you’d like to try.
• Performance based bonus: Bonuses are awarded based on business success and individual performance.
• Your growth journey - LIFE Programme: Structured programme designed to build confidence, strengthen skills, and support your career progression from day one.
• Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources.
• Peace of mind from day one: Automatically covered by Life Assurance and Permanent Health Insurance as soon as you join.
• Holiday that works for you: Option to buy or sell holiday days to suit your lifestyle.
• Exclusive colleague perks: Special discounts at leading brands and retailers, plus generous savings on Lifeplus products.
• Everyday healthcare support: Our Health Cash Plan helps with regular healthcare costs.
• Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk, and fully equipped kitchen areas onsite.
• Support when you need it: Access to confidential, professional support for mental wellbeing.
• Invest in your future: Contributory pension scheme offers up to 6% employer contributions.
• A culture that connects: Team socials and annual company-wide events.
• Eyecare support: Contribution towards eye tests and glasses if needed for VDU use.
• Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme.
• Recruitment Referral Scheme: Earn cash for referring friends or family members.