Italian Customer Care Administrator

Job Purpose

Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.

Responsibilities

• Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzelticket management software in line with Lifeplus policies and service level agreements.
• Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
• Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
• Ensure a proactive, flexible and positive approach at all times when handling customer requests.
• Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
• Keep up to date with processes, and ensure a thorough understanding of the company’s business structure and product portfolio.

There is no requirement to give advice on specific product recommendations.

Candidate Profile

• Must be fluent in both oral and written English and Italian.
• Knowledge of sales process and ordering systems is desirable but not essential.
• Excellent communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to solve problems, have initiative, and open to continuous improvement and learning.
• Must be positive, resilient, and adaptable to change.

Shift Pattern

Monday to Friday, 07:00 to 15:15

Contract

9 Month Fixed Term Contract, 1 day per month in office

Benefits

• Monthly you will receive three free Lifeplus products and 50% off other products.
• Performance-based bonus awarded based on business success and individual performance.
• Participation in the structured LIFE Programme, with an additional £2,000 salary increase upon completion.
• Access to Learning Management System (LMS) with learning materials and resources.
• Automatic coverage by Life Assurance and Permanent Health Insurance; if ever on long-term leave due to illness, 50% of basic salary after six months.
• Option to buy or sell holiday days.
• Exclusive colleague perks: discounts at leading brands and retailers, plus savings on Lifeplus nutritional supplements and wellbeing products.
• Health Cash Plan covering regular healthcare costs, including dental, optical, therapy, hospital in-patient and accidental injury cover.
• Fresh fruit delivered weekly and free tea, coffee, milk (including alternatives), filtered water, fully equipped kitchen areas onsite.
• Employee Assistance Programme (EAP) offering confidential professional support for mental wellbeing.
• Contributory pension scheme with up to 6% employer contributions.
• Annual company-wide event and team socials.
• Eyecare support: £25 contribution towards eye tests, up to £100 towards glasses for VDU use, eye care vouchers.
• Gym membership discounts and Cycle2Work scheme.
• Recruitment Referral Scheme: earn £250 cash when a referred friend or family member joins and £500 cash after they pass probation.