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- Tasks: Lead global support operations for clinical and safety systems, ensuring high performance and reliability.
- Company: Join Parexel, a leader in biopharmaceutical services dedicated to improving global health.
- Benefits: Enjoy competitive salary, bonuses, company car, holidays, and top-tier benefits.
- Why this job: Make a real impact in healthcare by leading innovative tech solutions.
- Qualifications: Proven leadership in L2/L3 support with expertise in life sciences preferred.
- Other info: Remote work available with structured career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Parexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. We believe in our values, Patients First, Quality, Respect, Empowerment & Accountability.
This role will work within our innovative Data & Technology group that continues to evolve to meet business needs, fuel Parexel's growth and enable improved support for stakeholders, including customers and ultimately patients, who will benefit from Parexel's integrated processes and systems. This role can be based in the UK, Poland or Romania and can be fully home based.
This position will involve enhancing and developing an innovative, collaborative environment by leading an international team, partnering with senior peers, and working closely with an engaged senior leader. As the Senior Director, D&T Operations Support (L2-L3) you will lead global second and third-line support operations across Parexel’s clinical and safety systems. You will oversee break/fix, root-cause analysis, system maintenance, reliability, and operational readiness activities, ensuring high availability and performance of mission‑critical applications.
Key Responsibilities & What You’ll Do:- Direct global L2/L3 teams responsible for clinical and safety platforms; establish SLAs, escalation models, and operational KPIs.
- Lead investigation, triage, resolution, and prevention of system incidents impacting clinical and safety operations.
- Oversee patching, upgrades, performance tuning, capacity planning, and lifecycle management.
- Partner with product teams, engineering, QA, vendors, and business units to ensure operational continuity.
- Ensure adherence to GxP, validation standards, audit readiness, and documentation.
- Implement automation, monitoring, proactive issue detection, and process optimization.
Bachelor’s degree required; advanced degree preferred or equivalent senior level leadership and relevant L2‑3 Support leads global.
Skills:- Strong leadership and communication skills.
- Deep expertise in application operations, incident management, and regulated systems.
- Ability to manage global teams in high‑pressure environments.
- Advanced level senior director experience supporting enterprise applications; experience in life sciences preferred.
- Proven history of leading international L2 & L3 support and system maintenance teams with a global environment.
- Deep understanding of clinical and safety system workflows from an IT perspective.
- Strong previous experience partnering with cross‑functional teams including product teams, engineering, QA, external vendors, and business units to ensure operational continuity.
In return we will be able to offer you a structured career pathway and encouragement to develop within the role including awareness and understanding of the industry. You will be well supported and in return for your hard work you will be rewarded with a competitive base salary, bonus, company car or car allowance, holiday as well as other leading benefits you would expect with a top company in the CRO Industry. Apply today to begin your Parexel journey!
Senior Director, D&T Operations Support (L2-L3) in Uxbridge employer: Lifelancer
Contact Detail:
Lifelancer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, D&T Operations Support (L2-L3) in Uxbridge
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Ace the Interview
Prepare for your interviews by researching the company and practising common interview questions. We recommend using the STAR method to structure your answers, so you can showcase your skills and experiences effectively. Remember, confidence is key!
✨Follow Up
After your interview, don’t forget to send a thank-you email! It shows your appreciation and keeps you fresh in their minds. We suggest mentioning something specific from the interview to make it personal and memorable.
✨Apply Through Our Website
Make sure to apply directly through our website for the best chance of getting noticed. We keep an eye on applications that come through our platform, and it shows you’re genuinely interested in joining our team at Parexel!
We think you need these skills to ace Senior Director, D&T Operations Support (L2-L3) in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Director role. Highlight your leadership experience and any relevant skills in application operations and incident management. We want to see how your background aligns with our mission at Parexel!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving health through biopharmaceutical services. Share specific examples of how you've led teams and managed global support operations.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Quantify your successes where possible, like improvements in system performance or team efficiency. We love seeing how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lifelancer
✨Know Your Stuff
Make sure you have a solid understanding of clinical and safety systems, especially in the context of L2/L3 support. Brush up on your knowledge of incident management and application operations, as these will be key topics during your interview.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing global teams under pressure. Be ready to discuss how you've successfully led teams through challenges and maintained operational continuity.
✨Understand the Company Values
Familiarise yourself with Parexel's core values: Patients First, Quality, Respect, Empowerment & Accountability. Think about how these values align with your own experiences and be prepared to share specific instances where you've embodied them in your work.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their approach to automation and process optimisation, or how they measure success in their L2/L3 support operations. This shows you're engaged and serious about contributing to their mission.