At a Glance
- Tasks: Provide on-site tech support to restaurants, troubleshoot issues, and ensure smooth operations.
- Company: Join Foodhub, a leading tech partner for restaurants across the UK.
- Benefits: 33 days holiday, flexible bank holidays, wellness schemes, and gym contributions.
- Other info: Enjoy extensive travel and opportunities for professional growth.
- Why this job: Make a real difference by helping businesses thrive with technology.
- Qualifications: Strong problem-solving skills and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
As a Field Support Technician, you will be responsible for providing on-site technical support to Foodhub's restaurant and takeaway partners across the UK. You will troubleshoot hardware and software issues, install and replace equipment, and ensure customers can continue trading with minimal disruption. Working closely with our Contact Centre and Technical Support teams, you will deliver fast, professional, and customer-focused support while helping clients maximise the value of Foodhub's technology.
Key Responsibilities
- Respond to technical escalations received from the Contact Centre and other internal departments.
- Travel to customer sites across the UK to diagnose and resolve technical issues.
- Install, configure, replace, and maintain EPOS hardware, printers, payment devices, tablets, and other peripherals.
- Troubleshoot software, hardware, networking, and connectivity issues with support from remote technical teams where required.
- Restore customer systems quickly to minimise operational downtime.
- Deliver on-site training to customers on the effective use of Foodhub's hardware and software solutions.
- Conduct proactive maintenance visits and equipment health checks for VIP customers.
- Record service activities accurately and report recurring technical issues, trends, and improvement opportunities.
- Work collaboratively with the Technical Support, Product, and Field Operations teams to ensure timely issue resolution.
- Provide out-of-hours technical support for VIP customers on a rota basis when required.
Requirements
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Comfortable working independently in a field-based environment.
- Good organisational and time-management skills.
- Willingness to travel extensively across the region.
- Full UK driving licence with access to a vehicle.
Benefits
- 33 days holidays (inclusive of Bank Holidays).
- 5 flexible Bank Holidays – work them if you choose and use the leave days elsewhere in the year.
- Car allowance & Fuel Allowance.
- Holiday exchange – buy up to 5 days holiday per year.
- Employee Assistance Programme.
- Wellness Scheme.
- Discounted Cancer Screening.
- Discount Hub.
- Cycle to Work Scheme.
- Gym Membership – contribution of up to £30 per month.
- Will Writing Service.
- Mobile or Tech Salary Sacrifice Scheme.
- Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
- Death in Service – salary x4 life cover.
Field Support Technician employer: Life@foodhub
At Foodhub, we pride ourselves on being an exceptional employer, offering our Field Support Technicians a dynamic work environment where innovation meets customer service excellence. With extensive benefits such as 33 days of holiday, flexible working options, and a strong focus on employee wellness, we empower our team to thrive both personally and professionally. Our collaborative culture and commitment to ongoing training ensure that you will grow your skills while making a meaningful impact across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Technician
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Life@foodhub. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Life@foodhub before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Support Technician
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Life@foodhub:Your cover letter is your chance to shine! Tell us why you want to work at Life@foodhub specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Life@foodhub!
How to prepare for a job interview at Life@foodhub
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
