DEX Platform Specialist

Location: London

Job Type: Permanent with hybrid working (3 days in the office required)

Are you passionate about making life science life changing and delivering impact for patients? We want to hear from you.

About the role:

As the End User Services Specialist you will lead the design, delivery and continual improvement of LifeArc’s end-user computing and digital workplace services. Responsible for the full device lifecycle, you will deliver modern endpoint management solutions that provide employees with a secure, reliable and seamless technology experience across corporate and personal devices. Working as part of LifeArc’s Technology team, you will work across technologies including Microsoft Intune, Entra ID, Autopilot, Azure Virtual Desktop to lead endpoint modernisation initiatives, manage device provisioning and enrolment, and support both corporate-owned and bring-your-own-device enrolments. You will develop and maintain endpoint security, compliance and access management controls, drive platform migrations, optimise patching and update processes, and identify opportunities to automate manual activities through scripting and workflow improvements. As the most senior technical specialist for end-user services team, you will define technical standards, lead strategic projects, mentor engineers, and provide expert guidance on complex technical challenges. Working closely with IT colleagues, service partners and business stakeholders, you will champion digital employee experience (DEX), drive service excellence, and help shape the future of the workplace technology at LifeArc.

Key responsibilities include:

• Technical Ownership of End-User Services & Digital Workplace – Lead and optimise end-user services and digital workplace technologies, providing technical leadership, operational oversight, and escalation support to ensure secure, reliable, and high-quality IT services across office, remote, and laboratory environments.
• Endpoint, Device & Platform Engineering – Lead the engineering, deployment, security, and lifecycle management of end-user devices and endpoint technologies, ensuring secure, compliant, and high-performing services through effective device management, automation, monitoring, and platform optimisation.
• Secure Access, IAM and Compliance – Drive secure and compliant access to workplace technologies by leading the implementation and optimisation of endpoint security, identity and access management, mobile device solutions, and BYOD capabilities in partnership with security and platform teams.
• Digital Employee Experience (DEX) & Continuous Service Improvement – Champion a customer-focused end-user experience by leveraging user feedback, digital employee experience (DEX) tools, automation, self-service capabilities, and service performance data to drive continuous improvement and enhance IT service delivery.
• Operational Excellence & Resilience – Drive the resilience, performance, and continuous improvement of end-user services by leading proactive monitoring, maintenance, service management best practices (such as ITIL and ISO standard practices), security and reliability enhancements, and IT continuity and disaster recovery activities.
• VIP, Executive & Business Critical support – Lead and deliver a high-quality VIP and executive support service, providing trusted technical expertise, proactive support for senior leadership meetings and events, and rapid resolution of issues involving AV, connectivity, and collaboration technologies.
• Collaboration, Communication and Service Culture – Lead stakeholder engagement and communication for end-user services, driving service improvements through collaboration with colleagues, partners and vendors, while championing customer service excellence and mentoring teams to deliver an outstanding user experience.
• Asset & Equipment Lifecycle Management – Lead the end-to-end lifecycle management of end-user technology assets, ensuring secure, sustainable, cost-effective, and efficient processes for procurement, deployment, maintenance, recovery, and retirement.

Essential experience required:

• Extensive experience delivering and leading end-user services, digital workplace, or IT service operations in complex, multi-site environments, including hybrid office and specialist settings.
• Broad technical knowledge spanning end-user computing, Microsoft 365, endpoint management and enterprise networking, with proven experience troubleshooting network connectivity, wireless performance, remote access and infrastructure-related user issues.
• Proven experience architecting Autopilot deployment for a large-scale transformation.
• Led migration of devices from SCCM to Entra ID and Intune.
• Deep technical expertise in end-user computing and device management, including Microsoft Endpoint Manager (Intune), Microsoft 365, Apple Business Manager and Apple device management platforms (E.G. JAMF or equivalent).
• Delivery of Zero Touch deployment and configuration of MS Defender.
• Strong understanding of hybrid working, BYOD, and secure access technologies with hands‑on experience in the design of MDM/MAM and conditional access policies to reduce breach risks.
• Experience using ITIL and ITSM tools/data to drive service reliability, DEX improvements, and continuous service optimisation.
• Proven ability to troubleshoot and resolve complex technical issues.
• Familiarity with Cyber Essentials or ISO 27001.

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent years of experience.

Skills & abilities:

• Strong customer focus with excellent communication and stakeholder engagement skills with the ability to partner effectively with vendors, service partners, and executives while leading technical change across multiple sites.
• Decision making and problem‑solving skills.
• Cloud Infrastructure and management to manage cloud‑based platforms, optimising performance and security.
• Digital dexterity and vision to utilise digital workplace technologies to catalyse new ways of working.

About us:

LifeArc is a not‑for‑profit life science organisation, leading the way for change in rare diseases in the UK and supporting promising initiatives in global health. We seek out research in areas of unmet need that has great potential, providing support to help it become breakthroughs that change lives.

What we can offer you:

Focused on finding life changing solutions for underserved patients, our people thrive in an inclusive, and supportive environment that prioritises their health and wellbeing. Our multidisciplinary approach guarantees our people growth opportunities, while our culture of innovation and collaboration drives the impact we make delivering on our purpose of ‘putting patients at the centre of everything we do’.

LifeArc is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences. As a Disability Confident Employer, we guarantee an interview to candidates with a disability or long‑term health condition who meet the essential criteria for the role.

Please note that in certain situations, such as high volumes of applications, it may not be practical to interview all eligible candidates. In these cases, we may need to select those who best meet the essential criteria.

Salary will be determined by qualifications and experience along with other exceptional benefits. Because we understand everyone has different requirements, our flexible benefits allow you to choose those which are important to you. Our pension scheme offers employer contributions of up to 12%, private health insurance, and annual leave of 31 days PLUS bank holidays.

Don’t meet every single requirement? Studies have shown that women and people from minority ethnic backgrounds, for example, are less likely to apply to jobs unless they meet every single qualification. At LifeArc we are dedicated to building a diverse, inclusive, and authentic workplace, so whatever your background or lived experience, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Our top priority is finding the best candidate, and you may be just right for this or other roles. We all have potential. At LifeArc, you’ll discover what you can really do with it.

At LifeArc, we commit to advancing equal opportunities and building a diverse workforce by ensuring a fair, inclusive, and accessible recruitment experience for all. We employ individuals based on their suitability for the work to be performed and their potential for development, regardless of age, sex, race, colour, nationality, ethnic or national origin, disability, marital status, pregnancy or maternity, sexual orientation, gender reassignment, religion, or belief. Our commitment to equity, diversity and inclusion includes creating a culture where everyone feels they belong, is valued for who they are and has the opportunity to translate their potential.

We want every candidate to do their very best. If you require special assistance or reasonable adjustments, please be sure to let us know in advance what will be most useful for you and / or to discuss your needs.

Please note we are actively recruiting, and the closing date may be brought forward if we find the right person for this role.