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- Tasks: Lead the service charge team and manage a portfolio of properties with a focus on innovation.
- Company: Join Hines, a global leader in real estate known for its innovative culture.
- Benefits: Competitive salary, comprehensive training, and generous vacation packages.
- Why this job: Be part of a dynamic team making a real impact in property management.
- Qualifications: Experience in accounting and service charge management, with strong communication skills.
- Other info: Exciting growth opportunities in a collaborative and inclusive environment.
The predicted salary is between 50000 - 60000 £ per year.
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering in the UK and customer centric approach. Helix has a long-standing relationship with Hines over the past ten years, providing property management services across the majority of properties in the Hines UK portfolio including: 20 Old Bailey, 7 Soho Square and Atlas House in London, alongside all of the Hines European Core Fund, Hines European Value Fund and Hines Global Income Trust assets. Helix continues to deliver an above market service to its existing client base, operating from its central London office. Helix manages all commercial asset types nationwide, but with a focus on prime central London offices, accounting for 70% of their portfolio. Operating under one roof, the surveying, facilities management and finance functions work closely and collaboratively together.
You will be joining at a hugely exciting time for Helix with the opportunities that the acquisition by Hines brings including the growth of the portfolio and an increased focus on ESG and technology. You will be fully responsible for overseeing and managing the service charge team, in addition to managing your own portfolio of properties.
- Provide leadership, guidance, and coaching to the service charge team
- Line management responsibility
- Identify and provide ongoing training to ensure the team has necessary skills and knowledge
- Set clear goals, monitor performance against KPIs, and conduct regular reviews
- Prepare annual reconciliation and accounts in compliance with RICS guidelines
- Liaise with property managers and clients in order to gain approval of accounts
- Assist property managers in preparation and management of service charge budgets
- Implementation of reconciliations and budgets onto the accounting system
- Deal with queries raised by colleagues, clients and tenants
- Implementation of new clients onto our accounting system, ensuring a smooth and correct handover takes place
- Complete cash reconciliations on a timely basis
- Manage a portfolio of client properties
- Assist in all other duties, where deemed necessary to help the team
Minimum Requirements include:
- Previous experience in accounting with service charge experience
- Previous experience with TRAMPS/Yardi
- Previous experience with Excel to a high level
- Proactive with excellent problem solving skills
- Good typing skills and high level of accuracy
- Strong communication skills, both verbal and written
- Good numerical skills including computer literacy (Excel, Word, MS Outlook)
- Ability to work alone or as part of a team
- High level of organisational and administrative skills
- Able to use initiative and take responsibility
- Ability to work under pressure
- A thorough knowledge of RICS regulations and accounting procedures
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed‑use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognise that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65‑year history to build the world forward. This is why we prioritise investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.
We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.
Service Charge Manager employer: Life Time
Contact Detail:
Life Time Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Charge Manager role.
✨Tip Number 2
Prepare for interviews by researching Hines and Helix thoroughly. Understand their values, recent projects, and what makes them tick. This will help you tailor your answers and show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job requirements. Highlight your service charge experience and problem-solving skills, and don’t forget to mention your familiarity with TRAMPS/Yardi.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Hines and Helix. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Service Charge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Manager role. Highlight your relevant experience in accounting and service charge management, and don’t forget to mention your familiarity with TRAMPS or Yardi!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for property management and how your skills align with Hines' values. Be sure to mention your proactive problem-solving skills and your ability to work under pressure.
Showcase Your Communication Skills: Strong communication is key in this role. In your application, demonstrate your verbal and written communication skills. Maybe include examples of how you've effectively liaised with clients or colleagues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Life Time
✨Know Your Numbers
As a Service Charge Manager, you'll need to demonstrate your strong numerical skills. Brush up on your accounting knowledge, especially around service charge calculations and RICS guidelines. Be ready to discuss how you've managed budgets and reconciliations in the past.
✨Showcase Your Leadership Skills
You'll be overseeing a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've guided and trained teams in previous roles. Discuss your approach to setting goals and monitoring performance against KPIs.
✨Familiarise Yourself with TRAMPS/Yardi
Since experience with TRAMPS or Yardi is a must, make sure you can speak confidently about your proficiency with these systems. If you have specific examples of how you've used them to improve processes or solve problems, share those during the interview.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively liaised with clients and property managers in the past, and how you handle queries from colleagues and tenants.