At a Glance
- Tasks: Lead a compassionate team in supporting families during sensitive moments.
- Company: Join Dignity, a caring organisation dedicated to exceptional funeral services.
- Benefits: Enjoy up to 25 days' leave, bonuses, and a supportive benefits package.
- Other info: Full training provided; no previous funeral experience necessary.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in team leadership and a caring, professional attitude required.
The predicted salary is between 24750 - 30250 £ per year.
Location: Albany Road Care Centre, Camberwell, SE5
Job Type: Full-time, permanent
We're looking for a compassionate and reliable individual to join our team at our Care Centre in Camberwell as a Funeral Operations Team Leader (FSO Level 3). This role offers the chance to support families at one of life's most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
You'll support every stage of the funeral process, from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you'll help maintain our trusted presence in the community.
You'll support your team through training and mentoring, stay up to date with all training requirements for the role and be the main point of contact for all Funeral Service Operatives within your branch and team. Conducting regular one-to-ones, team meetings and supporting the Funeral Director within your branch.
Key Responsibilities:
- Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination.
- Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team.
- Carry out one-to-ones with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met.
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on inter cares.
- Complete Garage orders to support operational efficiency and be able to lead back of house, including service delivery.
- Support the Funeral Director in delivering a seamless service and ceremonial work.
- Manage the rotas and staffing to ensure cost of funeral delivery is managed, and overtime and casual staff usage is in line with the business requirements.
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
About You
We're looking for someone who:
- Is confident in overseeing team training, mentoring and conducting regular 121's.
- Has experience within a Team Leader or shift management role.
- Demonstrates empathy, professionalism, and composure under pressure.
- Has a respectful, caring approach when supporting both colleagues and families.
- Is physically capable of manual handling tasks, including lifting and carrying.
- Is comfortable working in direct contact with the deceased in a variety of conditions.
- Is reliable, flexible, and able to work outside standard hours when needed.
- Takes pride in presenting themselves in a professional and dignified manner.
- Holds a Full UK Driving Licence (essential).
No previous funeral experience is necessary; however, experience within a management/supervisory role is essential. Full training will be provided in line with Dignity's training and induction program.
What you can expect from us
- Up to 25 days' annual leave (increasing with service) plus bank holidays.
- Opportunity to earn a yearly bonus of up to £300-£500.
- 4% matched pension.
- Life assurance cover at 2x your salary.
- Access to MyStaffShop, our employee rewards platform.
- Access to a 24/7 Employee Assistance Programme.
- Ongoing training and development.
- Free on-site parking available at most of our locations.
If you'd like to join a compassionate team committed to delivering the highest standards of care - we'd love to hear from you.
Why Dignity Funerals
Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments.
Funeral Operations Team Leader (FSO Level Three) in London employer: Life Services Group
At CMG, we pride ourselves on being an exceptional employer, offering a supportive work culture that values compassion and teamwork. As a Groundsperson at Enfield Crematorium, you will enjoy generous benefits including up to 25 days of annual leave, a matched pension scheme, and opportunities for ongoing training and development, all while contributing to a meaningful service that helps families during their most challenging times.
