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- Tasks: Engage with clients, manage webinars, and support account operations in a dynamic environment.
- Company: Join a leading online bioscience publisher focused on innovative biomedical R&D content.
- Benefits: Enjoy hybrid working, 25 days annual leave, and excellent training programmes.
- Why this job: Be part of a passionate team dedicated to exceptional customer service and relationship building.
- Qualifications: 12-18 months experience in a B2B account exec or operations role required.
- Other info: Work in a vibrant Southwark office just 10 minutes from Waterloo.
The predicted salary is between 28800 - 48000 £ per year.
My client is a specialist online bioscience publisher based in London. We focus on the cutting edge of biomedical R&D, including cell and gene therapy, immuno-oncology and vaccines, and are passionate about delivering high value content in innovative digital formats.
Our clients are global technology companies and we have a fanatical focus on exceptional customer service and nurturing long-term partnerships with them. We’re equally passionate about using novel platforms and systems to streamline our business, automating the mundane and leaving our valued team plenty of time for that all-important relationship building.
We’re seeking a client engagement executive with ideally 12-18 months’ experience to join our team full-time. It’s a hybrid role with 2 days per week spent with the team in Southwark (10 mins walk from Waterloo), and the rest at home.
- Acting as the internal contact point for all team members to direct information and requests for a specified list of client accounts
- Using our project management system to efficiently manage account and webinar operations
- Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre-records, obtaining all information needed for marketing purposes and presentations etc., on-the-day speaker support, post-webinar reporting)
- Responsibility for all management of specified list of clients (obtaining materials such as adverts, logos etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content)
Has a minimum of 12 months working in a B2B environment in an account exec or operations role. Has experience of a busy, fast-paced and varied role, showing excellent time management and multi-tasking skills. Can quickly build a strong working knowledge of our website and webinar platforms (amongst others) in order to deliver excellent service to our clients and identify new ways to deliver our services.
You’ll be working with a team of talented, flexible and forward-thinking people. You will be supported throughout your career, tailoring your development through management support, internal & external training courses and on-the-job training.
- Excellent training and development programmes
- Hybrid/remote working
- 25 days annual leave
Customer Success Executive (Hybrid) employer: Life Sciences Recruitment
Contact Detail:
Life Sciences Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Hybrid)
✨Tip Number 1
Familiarise yourself with the latest trends in biomedical R&D, especially in areas like cell and gene therapy and immuno-oncology. This knowledge will not only help you understand the industry better but also impress your potential employers during discussions.
✨Tip Number 2
Showcase your experience in managing client accounts and webinars by preparing specific examples of how you've successfully handled similar tasks in the past. Be ready to discuss your approach to time management and multi-tasking in a fast-paced environment.
✨Tip Number 3
Research the company’s current clients and their needs. Understanding who they work with and what challenges they face can give you an edge in demonstrating how you can contribute to nurturing those long-term partnerships.
✨Tip Number 4
Prepare to discuss how you would leverage technology and innovative platforms to streamline operations and enhance customer service. Being proactive about suggesting improvements can set you apart as a candidate who is forward-thinking and solution-oriented.
We think you need these skills to ace Customer Success Executive (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or operations. Emphasise any B2B experience and specific achievements that demonstrate your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for bioscience publishing and customer service. Mention your understanding of the company's focus on innovative digital formats and how your skills align with their goals.
Showcase Relevant Skills: Highlight your time management and multi-tasking abilities, as these are crucial for the role. Provide examples of how you've successfully managed multiple projects or accounts in a fast-paced environment.
Research the Company: Familiarise yourself with the company’s publications and services. Understanding their client base and the specifics of their webinars will help you demonstrate your enthusiasm and knowledge during the application process.
How to prepare for a job interview at Life Sciences Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for exceptional customer service during the interview. Share examples of how you've gone above and beyond for clients in previous roles, as this aligns with the company's focus on nurturing long-term partnerships.
✨Demonstrate Your Organisational Skills
Given the operational management of 30+ webinars a year, it's crucial to highlight your time management and multi-tasking abilities. Prepare specific examples of how you've successfully managed multiple projects or tasks simultaneously in a fast-paced environment.
✨Familiarise Yourself with Their Platforms
Before the interview, take some time to explore the company's website and any relevant webinar platforms they use. Being able to discuss these tools and how you can quickly learn and adapt to new systems will show your proactive approach and readiness for the role.
✨Prepare Questions About Team Dynamics
Since you'll be working with a talented and flexible team, come prepared with questions about team collaboration and support. This not only shows your interest in the company culture but also helps you gauge how well you might fit into their working environment.
