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- Tasks: Engage clients, manage webinars, and ensure exceptional customer service.
- Company: Dynamic bioscience publisher in London with a focus on innovation.
- Benefits: Hybrid working, 25 days annual leave, and tailored career development.
- Why this job: Join a fast-paced team and shape your own career path in bioscience.
- Qualifications: 12 months B2B experience, strong attention to detail, and excellent time management.
- Other info: Supportive environment with opportunities for training and progression.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Senior Consultant | Experienced Traveller | Ex Professional Golfer | Average Footballer
My client is a specialist online bioscience publisher based in London. We focus on the cutting edge of biomedical R&D, including cell and gene therapy, immuno‑oncology and vaccines, and are passionate about delivering high value content in innovative digital formats.
We’re growing quickly and offer a fast‑paced environment where talented individuals can create their own career paths. Our clients are global technology companies and we have a fanatical focus on exceptional customer service and on nurturing long‑term partnerships with them.
We’re equally passionate about using novel platforms and systems to streamline our business, automating the mundane and leaving our valued team plenty of time for that all‑important relationship building.
The role
We’re seeking a client engagement executive with ideally 12‑18 months’ experience to join our team full‑time. Given the dynamic, fast‑paced nature of the business, the role offers almost limitless opportunities for progression. It’s a hybrid role with 2 days per week spent with the team in Southwark (10 mins walk from Waterloo), and the rest at home.
Responsibilities
- Act as the internal contact point for all team members to direct information and requests for a specified list of client accounts.
- Use our project management system to efficiently manage account and webinar operations.
- Operational management of 30+ webinars a year (scheduling and hosting prep calls & pre‑records, obtaining all information needed for marketing purposes and presentations, on‑the‑day speaker support, post‑webinar reporting).
- Prepare all webinar reporting, including registration/attendance lists and stats.
- Manage a specified list of clients (obtaining materials such as adverts, logos, etc., answering client queries, arranging and implementing gating forms, lead & readership reporting, detailed checking of all client content).
- Prepare and distribute weekly lead reports for all clients and manage lead reporting scheduling and processes.
Qualifications
- Minimum 12 months’ experience in a B2B environment in an account executive or operations role.
- Exceptional attention to detail and customer focus.
- Experience in a busy, fast‑paced and varied role, showing excellent time‑management and multi‑tasking skills.
- Ability to quickly build a strong working knowledge of our website and webinar platforms (amongst others) in order to deliver excellent service to our clients and identify new ways to deliver our services.
What\’s on offer
You’ll be working with a team of talented, flexible and forward‑thinking people. You will be supported throughout your career, tailoring your development through management support, internal & external training courses and on‑the‑job training.
- A rewarding environment where success is recognised and you can tailor your own progression path.
- Excellent training and development programmes.
- 25 days annual leave.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Science and Writing/Editing
Industries
Biotechnology Research and Book and Periodical Publishing
Location
London, England, United Kingdom
Salary
£60,000.00 – £70,000.00
#J-18808-Ljbffr
Customer Success Executive employer: Life Sciences Recruitment
Contact Detail:
Life Sciences Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to people in the bioscience field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer success and account management. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Executive. Highlight your B2B experience and any relevant skills that show you can manage client accounts and webinars effectively.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and detail how your previous experiences align with our fast-paced environment. We want to see your personality shine through!
Showcase Your Attention to Detail: In your application, provide examples that demonstrate your exceptional attention to detail. Whether it’s managing multiple tasks or ensuring accuracy in reports, we want to know how you excel in these areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Life Sciences Recruitment
✨Know Your Client
Before the interview, take some time to research the company and its clients. Understand their focus on biomedical R&D and how they deliver value through innovative digital formats. This will help you demonstrate your enthusiasm for the role and show that you’re genuinely interested in their mission.
✨Showcase Your Attention to Detail
Given the emphasis on exceptional customer service and operational management, be prepared to discuss specific examples from your past experience where your attention to detail made a difference. Highlight any instances where you successfully managed multiple tasks or projects simultaneously.
✨Familiarise Yourself with Their Platforms
Since the role involves using project management systems and webinar platforms, it’s a good idea to familiarise yourself with similar tools beforehand. If possible, mention any relevant software you’ve used in the past and how quickly you can adapt to new technologies.
✨Prepare Questions About Growth Opportunities
This position offers limitless opportunities for progression, so come prepared with questions about career development. Ask about the training programmes they offer and how they support employees in tailoring their own progression paths. This shows you’re serious about your future with them.
