At a Glance
- Tasks: Be the friendly face of Life Leisure, delivering exceptional front-of-house service.
- Company: Join a community-focused organisation dedicated to improving lives through health and fitness.
- Benefits: Earn £13.45 per hour with flexible full-time and part-time shifts.
- Other info: Opportunity to connect with local residents and promote healthy living.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Customer-facing experience is essential; sales or leisure experience is a plus.
The predicted salary is between 13.45 - 13.45 £ per hour.
Accountable to Duty Managers
Responsible for Front of House Service Delivery
Key stakeholders: Fitness Manager, General Manager, Hub Teams, Support Office, Shared Community Services
Our Purpose: We exist to improve the lives of others
Mission: To develop a healthier and more active community
Role Purpose: As a Receptionist, you will be the welcoming face of Life Leisure, playing a key role in delivering our purpose: to improve the lives of others. You’ll be responsible for creating a warm, professional, and efficient front-of-house experience that reflects our WATCH principles. You will promote Life Leisure’s services and activities, connect with customers and colleagues to build positive relationships, and provide accurate information and support to ensure every visitor feels valued and informed. Your role will help ensure our hubs run smoothly and that every interaction contributes to a healthier, more active community. You will also be the face of the new Marple Hub, connecting Marple residents to our other partners within the hubs, providing signposting to health, social and library services.
Hours: Full time and part time, working shifts across the hub’s operating hours
Location: Marple Hub
Salary: £13.45 per hour
Essential: Customer-facing experience; booking systems; payments.
Desirable: Sales, leisure or community experience.
Skills and Qualifications:
Essential: Functional IT, maths and English skills.
Desirable: Customer service qualification; First Aid.
Key Objectives:
- KO 1: Deliver outstanding customer service
- KO 2: Support efficient reception operations
- KO 3: Promote memberships and services
- KO 4: Maintain safety and compliance
- KO 5: Support community engagement
Key Objective 1: Commercial Performance: Deliver a warm, professional and inclusive welcome to every visitor, responding promptly to face-to-face, telephone and digital enquiries. Identify each customer’s needs, provide clear and accurate information, resolve routine issues at the first point of contact, and escalate complex or sensitive matters to the Duty Manager. Maintain a positive reception environment, communicate delays or service changes clearly, and use customer feedback to support continued service improvement.
Key Objective 2: Operational Performance and Customer Experience: Accurately process customer bookings, membership applications, renewals, amendments, cancellations and payments using the relevant systems and agreed procedures. Confirm customer details, eligibility, prices, terms and booking information before completing each transaction, issue receipts or confirmations, and maintain accurate and up-to-date records. Balance and reconcile cash and electronic payments as required, report discrepancies promptly, and follow financial controls when handling refunds, discounts or payment queries. Monitor reception communications and outstanding actions, complete routine administrative tasks within agreed timescales, and escalate system faults, complex account matters or unresolved concerns to the Duty Manager.
Key Objective 3: People Leadership and Development: Promote Life Leisure memberships, activities and additional services by speaking confidently with customers, explaining the benefits and identifying options that suit their needs. Proactively engage with new and existing customers, encourage participation, support promotional campaigns and events, and pass suitable sales enquiries or follow-up actions to the appropriate colleague.
Key Objective 4: Health, Safety and Compliance: Follow all safeguarding, health and safety, data protection and GDPR procedures. Support safe access to the facility by completing required reception checks, following emergency and evacuation arrangements, protecting confidential customer information, verifying identity where appropriate, and maintaining accurate records. Apply agreed procedures consistently when dealing with children, vulnerable adults, incidents or sensitive enquiries.
Key Objective 5: Community and Partnership Delivery: Build awareness of local programmes, partner organisations and community support by listening to customers’ needs, providing accurate information, and signposting or referring them to appropriate Life Leisure activities and trusted community services.
Additional Information: The responsibilities described in this job description are not exhaustive. The postholder will work flexibly according to business and community needs and may undertake other duties appropriate to the level of the role.
Receptionist (D/f/m) in Stockport employer: Life Leisure
Life Leisure is an exceptional employer that prioritises the growth and development of its staff, offering comprehensive training and support for swimming teachers. With a vibrant work culture across multiple sites in Manchester, employees enjoy a collaborative environment where they can make a meaningful impact on the community by teaching vital swimming skills to individuals of all ages. The company also provides competitive salaries and a commitment to employee well-being, making it a rewarding place to build a career in aquatics.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (D/f/m) in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Life Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Life Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist (D/f/m) in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Life Leisure:Your cover letter is your chance to shine! Tell us why you want to work at Life Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Life Leisure!
How to prepare for a job interview at Life Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
