Health and Wellbeing Coach 1 Accountable to Health and Wellbeing Lead
Responsible for N/A
Key Stakeholders Duty Manager, General Manager, Health and Wellbeing team, Customer Success Team, Marketing Team. Partner organisations, local businesses and customers
Our Purpose We exist to improve the lives of others
Mission To develop a healthier and more active community
Role Purpose The Health and Wellbeing Coach will assist in the smooth running of the fitness and wellbeing provision at our Hubs by delivering quality activities with exceptional customer service according to our WATCH principles. You will work with your Health and Wellbeing Lead and General Manager to promote, connect and provide in alignment with Life Leisure’s Purpose and Mission. Delivering the fitness and wellbeing provision at Life Leisure Hubs, including onboarding, programmes, group exercise, member interaction and small group training.
Hours 37 hours per week (flexible working options considered)
Location Life Leisure Hubs
Salary £13.45 per hour
Competencies Relevant Experience - Essential Experience delivering group exercise sessions Confident using IT systems and standard computer applications Strong communication skills Ability to interact with customers in a polite and professional manner Experience of delivering excellent customer service Experience designing fitness programmes Ability to work independently and as part of a team Ability to follow instructions effectively Relevant Experience - Desirable Have previously worked as a fitness instructor Skills and Qualifications - Essential Level 2/3 Personal Training or equivalent Skills and Qualifications - Desirable First Aid trained / qualification Exercise to Music Certificate Minimum of 3 GCSE’s or equivalent, to include Mathematics and English Language Customer care qualification (NVQ) or experience Health and Safety qualification or relevant experience Computer/Basic Accounting qualification Key Objectives KO1: Deliver excellent member onboarding, programmes and wellbeing support.KO2: Provide engaging group exercise and gym-floor interaction to improve member experience and retentionKO3: Support safe, effective and commercially successful fitness provisionKO4: Contribute to team effectiveness and continuous improvement
Key Objective 1 Provide and deliver the five key components of the whole person wellbeing proposition VIP-GO (Visits, Interactions, Programmes, Group Ex and Onboarding), including high-quality onboarding experiences, in-house personal training programmes and group training sessions.
Key Results: Number of onboarding sessions completed; number of fitness visits; number of Boditrax scans completed.
Key Objective 2 Connect with users through meaningful interaction and motivation on the gym floor and in studio spaces, and deliver a range of group exercise classes that inspire members to return regularly.
Key Results: NPS score; Attrition percentage; Percentage of members accessing group exercise.
Key Objective 3 Support safe, effective and commercially successful fitness provision. Ensure fitness equipment is well maintained and safe through regular checks and cleaning, provide cover for the health and wellbeing team as required, and attend regular training, one-to-ones, meetings and workshops.
Key Results: Safe and effective operation of the fitness environment; contribution to consistent service standards and team support; NPS score.
Key Objective 4 Work with the Customer Success and Marketing teams to deliver outreach activities to partner organisations and local businesses, while supporting secondary income generation through personal training opportunities.
Key Results: Delivery of outreach activity; contribution to secondary income streams; achievement against role KPI measures.
Additional Information The responsibilities set out in this document, in the advert and any additional information are intended to provide a flavour of the work you will carry out. It is not possible to include everything you will be asked to undertake, and we expect all colleagues to work flexibly according to business needs and to enhance your own development. Your skills, abilities and training needs will be taken into account and discussed with you when any significant changes to your role are needed.
Health & Well-being Coach 1 in Stockport employer: Life Leisure
Life Leisure is an exceptional employer that prioritises the growth and development of its staff, offering comprehensive training and support for swimming teachers. With a vibrant work culture across multiple sites in Manchester, employees enjoy a collaborative environment where they can make a meaningful impact on the community by teaching vital swimming skills to individuals of all ages. The company also provides competitive salaries and a commitment to employee well-being, making it a rewarding place to build a career in aquatics.
