At a Glance
- Tasks: Lead a team to ensure smooth operations and outstanding customer service at multiple leisure sites.
- Company: Life Leisure, dedicated to improving community health and wellbeing.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Join a supportive team in a dynamic environment with career advancement potential.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
Locations: Stockport: Cheadle, Hazel Grove, Marple, Romiley
Job Purpose: Our Duty Managers are visible, calm and confident shift leaders who ensure the hub operates safely, efficiently and with a strong customer focus. Reporting to the General Manager, you will lead Receptionists and Lifeguards, coordinate day-to-day delivery and support operational, commercial, people and health and safety standards. You will inspire colleagues to deliver an outstanding customer experience, role model the Life Leisure’s WATCH principles and help provide services that improve the lives of local people.
Job Duties:
- To take operational responsibility for the hub while on duty, including safe opening, closing, security and shift handover.
- To lead Receptionists and Lifeguards on shift, allocating work, setting clear expectations and maintaining high standards of performance and customer service.
- To ensure operational procedures, health and safety checks, cleaning schedules and quality standards are completed and accurately recorded.
- To respond confidently to customer enquiries, complaints, accidents, emergencies, safeguarding concerns and operational incidents.
- To support the hub’s commercial objectives by promoting memberships, programmes and services and completing accurate cash reconciliation and financial controls.
- To monitor facility, pool water and plant conditions with competence, reporting defects and coordinating urgent action where required.
- To build effective relationships with customers, community partners, clubs, contractors and colleagues across Life Leisure.
Duty Manager - Multiple Sites Across Manchester employer: Life Leisure
As a Leisure Operative in Stockport, you will join a vibrant team dedicated to creating a welcoming environment for our members and guests. We pride ourselves on our supportive work culture that encourages personal growth and development, offering training opportunities to enhance your skills. With a focus on teamwork and a commitment to excellence, we ensure that every employee feels valued and empowered to make a difference in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Multiple Sites Across Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Life Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Life Leisure
Don't be shy about reaching out to Life Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Multiple Sites Across Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Life Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Life Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
