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- Tasks: Lead a team to enhance member experiences and drive community engagement.
- Company: Join a vibrant well-being community focused on member satisfaction.
- Benefits: Free gym membership, discounts, tailored support, and birthday leave.
- Why this job: Make a real impact on members' wellness journeys and inspire a high-performing team.
- Qualifications: Passion for wellness, strong leadership, and analytical skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As the Customer Success Manager, you will be responsible for delivering an exceptional end-to-end experience for all members, from initial enquiry through to their entire membership journey. You will lead the Customer Success team which includes the Customer Success Team Co-ordinator, Administrators and a Membership and Sales lead. You will implement strategic touchpoints, and drive initiatives that embody member satisfaction, retention, and community engagement. Your leadership will ensure that every member feels valued, supported, and motivated to remain part of our well-being community. You will lead by example with our WATCH principles as your guide.
Responsibilities
- Lead the Customer Success team (Customer Success Team Co-ordinator, Administrators and Membership and Sales lead) and direct end-to-end member experience from enquiry to membership journey.
- Implement strategic touchpoints and drive initiatives that improve member satisfaction, retention, and community engagement.
- Provide leadership to ensure members feel valued, supported, and motivated to remain part of the well-being community.
- Model and promote WATCH principles in day-to-day leadership and decision-making.
Qualifications / Skills
- Genuine passion for physical activity and wellness with a people-centric approach to building relationships across teams and customers.
- Commercially minded with a drive to maximise revenue through innovative product development and strategic market segmentation.
- Adaptability with proven experience in managing change and responding to evolving industry trends.
- Strong analytical skills with the ability to translate data into actionable strategies.
- Natural leader capable of inspiring, motivating, and cultivating a high-performing team to deliver exceptional results.
Benefits
- Free gym membership
- Friends and Family discount
- 50% off swimming lessons
- Tailored wellbeing support
- Cycle to work scheme
- Birthday Leave
- Employee reward scheme
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Customer Success Manager - Reddish, Stockport employer: Life Leisure
Contact Detail:
Life Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Reddish, Stockport
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and leadership. Think about how you can showcase your passion for wellness and community engagement. We want to see that spark in you!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive member satisfaction and retention in past roles. We love seeing candidates who can turn numbers into actionable strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our well-being community.
We think you need these skills to ace Customer Success Manager - Reddish, Stockport
Some tips for your application 🫡
Show Your Passion: Let us see your genuine passion for physical activity and wellness right from the start. Share experiences that highlight your people-centric approach and how you've built relationships in previous roles.
Tailor Your Application: Make sure to tailor your application to reflect the specific responsibilities and qualifications mentioned in the job description. We want to see how your skills align with our WATCH principles and the Customer Success role.
Highlight Leadership Experience: Since this role involves leading a team, don’t forget to showcase your leadership experience. Share examples of how you've inspired and motivated teams in the past, and how you’ve driven member satisfaction and engagement.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Life Leisure
✨Know Your Stuff
Make sure you understand the role of a Customer Success Manager inside out. Familiarise yourself with the company’s WATCH principles and think about how you can embody them in your leadership style. Research their current initiatives and be ready to discuss how you can contribute to enhancing member satisfaction and retention.
✨Show Your Passion
This role is all about people and wellness, so let your genuine passion for physical activity shine through. Share personal experiences or stories that highlight your commitment to well-being and how it translates into building strong relationships with members and your team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like improving member engagement or leading a team through change. Think of examples from your past experiences where you successfully navigated similar challenges and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current strategies for member retention or how they measure success in the Customer Success team. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
