At a Glance
- Tasks: Provide top-notch IT support across schools and maintain modern tech facilities.
- Company: Join a dedicated Trust IT Team focused on educational excellence.
- Benefits: Enjoy a generous pension, professional development, and wellbeing support.
- Other info: Flexible working options and opportunities for career growth.
- Why this job: Make a difference in education while developing your IT skills.
- Qualifications: Experience in technical support and strong customer service skills required.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a proactive and motivated IT Technician to join our central Trust IT Team. This is an exciting opportunity to work across several schools, covering all aspects of modern IT facilities to support high educational standards. You will join a team with high levels of professional dedication, providing technical support to staff, students, and visitors.
Responsibilities
- Technical Support: Provide high‑quality 1st and 2nd line technical support for desktop PCs, laptops, mobile devices, and software.
- Infrastructure Maintenance: Install, configure, and upgrade computer hardware and Windows operating systems.
- AV Management: Set up and troubleshoot audio‑visual equipment in classrooms and meeting rooms, including projectors and video conferencing systems.
- System Administration: Perform basic tasks such as Active Directory account management and password resets.
- Network Care: Assist with network troubleshooting, including Wi‑Fi connectivity and physical patching.
- Asset Management: Maintain accurate records of IT assets, software licensing, and equipment inventory.
- Safety & Compliance: Adhere to health and safety regulations, including the manual handling of equipment like desktop computers and printers.
Requirements
- A proven track record in 1st and 2nd line technical support, preferably within an educational environment.
- Strong knowledge of Active Directory, Windows OS, MS Office/Office 365, and network protocols (TCP/IP, DNS).
- A strong focus on customer service with the ability to explain technical issues to non‑technical users.
- An analytical, problem‑solving mindset with excellent organisational skills and attention to detail.
- A strong teamwork ethic and the ability to work independently in a fast‑paced environment.
- A valid UK driving licence and access to a vehicle, as the role requires travel between sites.
Benefits
- Pension: Local Government Pension Scheme with a generous employer contribution.
- Growth: Access to tailored CPD and professional development opportunities to support your career progression.
- Wellbeing: 24/7 Employee Assistance Programme and wellbeing support.
- Flexibility: Consideration for flexible working requests to support work‑life balance.
All offers of appointment will be subject to receipt of satisfactory references. LIFE Education Trust is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the DBS.
IT Technician employer: Life Education Trust
LIFE Education Trust is an exceptional employer that prioritises the professional growth and wellbeing of its staff. As an IT Technician, you will be part of a dedicated team supporting multiple schools, with access to tailored CPD opportunities and a strong commitment to work-life balance through flexible working arrangements. The Trust fosters a collaborative and supportive work culture, ensuring that you can thrive in your role while making a meaningful impact on the educational experience of students and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Life Education Trust values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Life Education Trust might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Life Education Trust!
✨Direct Apply to Life Education Trust
Let's not forget to apply directly through the Life Education Trust website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Life Education Trust.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Life Education Trust. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Life Education Trust
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
