At a Glance
- Tasks: Lead and develop teams in Parts, Administration, and Warranty for mobile cranes.
- Company: Join Liebherr-Great Britain Ltd, a leader in the crane industry.
- Benefits: Enjoy competitive salary, secure work environment, and personal development opportunities.
- Other info: Collaborative culture with opportunities for growth and training.
- Why this job: Make a real impact in a dynamic team while driving departmental success.
- Qualifications: Experience in a similar role with strong leadership and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are pleased to offer an exciting opportunity within Liebherr-Great Britain Ltd for a Parts & Administration Manager to join our LWE Mobile and Crawler Crane After Sales team. This role plays a key part in driving departmental success, ensuring efficient operations across Parts, Administration and Warranty teams, while supporting our core values of Business Performance, Customer Focus, People & Teamwork, and Leadership.
Your Responsibilities
- Managing, supporting and developing members of Spare Parts, Service and Warranty Administration teams.
- Allocating workloads and monitoring performance to ensure departmental objectives are achieved.
- Identifying training and development needs and promoting continuous improvement within the team.
- Fostering a positive and collaborative working environment.
- Confirming the validity of warranty claims received and maximising the levels of labour, materials, spare parts and sub-contract items recovered.
- Ensuring team provide clear, concise and accurate claims, of all types, to our suppliers.
- Questioning the acceptability or validity of a component or claim at any stage in the process, obtaining better information from the depot and communicating effectively to the concerned factory.
- Assisting in resolving accounts queries for both credit control and accounts payable departments.
- Ensuring correct documentation for returning both new and failed parts to factories.
- Establishing and maintaining good communications and effective relationships between suppliers, factories and internal departments in the UK and abroad.
- Issuing credit note requests.
- Preparing, distributing and monitoring documentation for Extended Warranties and Contracts.
- Monitoring and reporting on Service Information progress.
- Preparing reports and statistics on all aspects of the departmental activities.
- Collecting data and preparing reports on Key Account customer performance.
- Supporting the After-Sales team ensuring clear and concise communication between departments.
- Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, implementing safe systems of work as necessary.
Your Profile
- Previous experience in a similar role and/or relevant industry.
- Strong people management or team leadership experience.
- Excellent organisational and prioritisation skills.
- Ability to perform effectively under pressure.
- Strong communication and stakeholder management skills.
Our Offer
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
The company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB
Biggleswade
United Kingdom (GB)
Contact
Aleksandra Szczepanska
LGB.careers@liebherr.com
Parts & Administration Manager, Mobile Cranes - Biggleswade employer: Liebherr
Liebherr Rentals in Biggleswade is an excellent employer that fosters a collaborative work culture, providing employees with the opportunity to grow within a supportive finance team. With a focus on professional development and a commitment to strong customer service, you will find meaningful and rewarding employment while enjoying the benefits of working in a dynamic environment that values accuracy and efficiency.
