At a Glance
- Tasks: Deliver exceptional customer service and support service operations in a dynamic environment.
- Company: Join Liebherr-Great Britain Ltd, a leading manufacturer in the earthmoving industry.
- Benefits: Enjoy a competitive salary, secure work environment, and opportunities for training and personal development.
- Other info: Be part of a progressive team with many opportunities for growth.
- Why this job: Make a real impact by coordinating repairs and services while developing your skills.
- Qualifications: Service-related experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
A vacancy has arisen within our Earth Moving After Sales Department based in Biggleswade for a Service Controller.
This role plays a key part in the success of Liebherr-Great Britain Ltd's Earth Moving Technical Division by delivering exceptional customer service and providing effective support to our service operations.
Working closely with customers, Field Service Engineers, and internal departments, you will ensure repairs, parts, and services are coordinated efficiently and completed in a timely manner.
Your Profile Assist the After Sales Manager in carrying out the duties required to support the Service Department and provide industry-leading customer service.
Act as the first point of contact for inbound service calls and enquiries in a proactive, professional, and efficient manner, obtaining customer details, order numbers, and any required authorisations.
Assist in coordinating parts, labour, tooling, and other resources required for the efficient completion of service and repair work.
Raise and process Sales Orders, Work Orders, Purchase Requests, and Supplier Invoices for both internal departments and external customers.
Close jobs in a timely manner, accurately justifying costs incurred to both internal and external customers, and effectively manage the depot's work in progress (WIP) to ensure prompt invoicing.
Liaise with customers to schedule jobs through the Repairs mailbox and ensure all relevant information is communicated in a timely manner.
Work collaboratively with Field Service Engineers, suppliers, and internal departments to support efficient operations and prepare estimates for additional work opportunities to generate sales.
Support the preparation of estimates, quotations, and defect documentation for additional work requirements.
Take ownership of supplier communications, including raising purchase orders and closing them upon receipt of goods.
Identify and develop additional sales opportunities through customer service interactions.
Maintain organised and accurate filing systems, ensuring all documentation is completed, updated, and stored promptly and efficiently.
Your Responsibilities The successful candidate will require the following: Is able demonstrate competencies and skills for the role through service-related experience in a similar industry Ability to use own initiative Able to demonstrate ability to work effectively in a pressurised environment.
Good communicator at all levels What we offer The opportunity to work with an industry-leading manufacturer.
Secure and progressive work environment.
Competitive salary and benefits.
Training and personal development Have we awoken your interest?
Then we look forward to receiving your online application.
If you have any questions, please contact Aleksandra Szczepanska.
One Passion.
Many Opportunities.
The company Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location Liebherr-Great Britain Ltd. Bristol United Kingdom (GB)Contact Aleksandra Szczepanska LGB. careers@liebherr. com
Service Controller - Weston, Earthmoving in Bristol employer: Liebherr
At Liebherr-Great Britain Ltd., we are dedicated to nurturing the next generation of finance professionals through our comprehensive Finance Apprenticeship Programme. Located in Biggleswade, our supportive work culture fosters personal and professional growth, offering competitive salaries, ongoing training, and hands-on experience in a dynamic environment. Join us to kickstart your career with a global leader in engineering and manufacturing, where your contributions will be valued and your potential realised.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller - Weston, Earthmoving in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Liebherr. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Liebherr before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Controller - Weston, Earthmoving in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Liebherr:Your cover letter is your chance to shine! Tell us why you want to work at Liebherr specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Liebherr!
How to prepare for a job interview at Liebherr
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
