At a Glance
- Tasks: Provide technical support for Mobile and Crawler Cranes, assisting customers and service engineers.
- Company: Join Liebherr-Great Britain, a leader in the crane manufacturing industry.
- Benefits: Enjoy competitive salary, secure work environment, and opportunities for training and personal development.
- Other info: Flexible working approach and opportunities for travel and career growth.
- Why this job: Make a real impact by supporting innovative engineering solutions in a dynamic team.
- Qualifications: Apprenticeship or qualification in a related field and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A vacancy has arisen within our Mobile & Crawler Crane department based in Biggleswade for a Technical Advisor/ Product Support Engineer. The role contributes to the success of Mobile & Crawler Cranes Technical department by supporting the After-Sales and Sales teams to develop the business in providing a sustained industry-leading after-sales support. To participate in supporting the company’s service engineers and customers with technical information and other resources. To ensure effective and efficient advice and support is delivered along with excellent administrative, customer service and interpersonal skills whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.
Your Responsibilities
- Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane Customers.
- Provide all aspects of technical support to the Liebherr-Great Britain and Liebherr Ireland Mobile and Crawler Crane field Service and workshop engineers.
- Work as a member of the team assisting and supporting department colleagues as well as other departments in LGB LIR if required.
- Develop and maintain excellent working relationships with all departments and team members to assist in achieving the department high standards.
- Communicate all technical information to the right people at the right time, including material received from the Liebherr Group factories.
- Manage specific jobs and projects as appropriate and take responsibility for their completion.
- Participate in the management of warranty work, liaising with the Liebherr Group factories and customers to achieve the best outcomes for all parties.
- Brief and deploy engineers as required, ensuring that optimum competencies and resources are applied to each job and project.
- Investigate or participate with others in the investigation of incidents, accidents or customer technical issues, report on these cogently in a form that will stand up to rigorous scrutiny.
- Undertake to attend meetings and exhibitions off-site and overseas. This will include time spent away from home overnight.
- Participate in a rota-based out-of-hours call-out system.
Your Profile
- Satisfactory completion of a recognised apprenticeship/qualification in a related industry.
- Product, industry or relevant experience.
- Team player.
- Good confident communicator at all levels.
- Flexible approach to work.
What we are offering
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
The company Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Contact
Aleksandra Szczepanska
lgb.careers@liebherr.com
YourLiebherrCareer: Technical Advisor, Mobile Cranes - Biggleswade employer: Liebherr
Liebherr Rentals in Biggleswade is an excellent employer that fosters a collaborative work culture, providing employees with the opportunity to grow within a supportive finance team. With a focus on professional development and a commitment to strong customer service, you will find meaningful and rewarding employment while enjoying the benefits of working in a dynamic environment that values accuracy and efficiency.
