At a Glance
- Tasks: Support our Mobile Cranes division by managing customer calls and administrative tasks.
- Company: Join Liebherr-Great Britain, a leader in the construction industry.
- Benefits: Enjoy competitive salary, training opportunities, and a secure work environment.
- Other info: Great career growth potential in a supportive and innovative company.
- Why this job: Be part of a dynamic team making a real impact in after-sales service.
- Qualifications: Strong communication skills and a proactive customer service approach are essential.
The predicted salary is between 27059 - 33073 £ per year.
Liebherr Great Britain is currently recruiting for an After Sales Administrator to our Mobile Crawler Cranes division based out of the Biggleswade office. The role will ensure maximum commercial recovery from service engineers’ times and participate in minimising the work-in-progress stock levels. Administrative procedures must be adhered to and developed while working within the Company’s key result areas: Business Performance, Customer Focus, People and Teamwork, Leadership.
Your Responsibilities:
- Participating in taking calls from customers, liaising with service engineers, all members of the Mobile Crane sales and after-sales team, and all other company personnel as appropriate.
- The construction of internal and external invoices using all relevant supplied information.
- Inputting engineers’ times to build up the cost bases for invoices and for payroll purposes.
- Creating new maintain machine files, collating data and maintaining machine records in an organised and disciplined way.
- Identifying and implementing improvements to the after-sales administration process.
- Collating information sufficient to support an internal or external invoice.
- Performing and communicating in a manner that builds on the strength of the Crane After-Sales team, Liebherr-Great Britain Ltd and the Group.
- Undertaking some or all the duties of other personnel in their absence as may be required from time to time.
Your Profile:
- Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
- Be a good, effective communicator verbally and by email at all levels.
- Have a strong customer service ethic with a positive and pro-active approach.
- Ability to use own initiative and be self-motivated.
- Excellent administrative skills with an understanding of the need for close control of engineering information, its retrieval and communication.
- Computer literate and able to demonstrate uses of IT relevant to the role, including Word and Excel.
What we are offering:
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
Location: Liebherr-Great Britain Ltd, Normandy Lane, SG18 8QB, Biggleswade, United Kingdom (GB)
Contact: Aleksandra Szczepanska, LGB.careers@liebherr.com
After Sales Administrator - Mobile Cranes employer: Liebherr
Liebherr Rentals in Biggleswade is an excellent employer that fosters a collaborative work culture, providing employees with the opportunity to grow within a supportive finance team. With a focus on professional development and a commitment to strong customer service, you will find meaningful and rewarding employment while enjoying the benefits of working in a dynamic environment that values accuracy and efficiency.
