At a Glance
- Tasks: Support after-sales processes and ensure smooth communication with customers and engineers.
- Company: Join Liebherr-Great Britain, a leader in the construction industry.
- Benefits: Enjoy competitive salary, training opportunities, and a secure work environment.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be part of a dynamic team making a real impact in after-sales administration.
- Qualifications: Strong communication skills and a proactive customer service approach are essential.
The predicted salary is between 31500 - 38500 £ per year.
Liebherr Great Britain is currently recruiting for an After Sales Administrator to our Mobile Crawler Cranes division based out of the Biggleswade office. The role will ensure maximum commercial recovery from service engineers’ times and participate in minimising the work-in-progress stock levels. Administrative procedures must be adhered to and developed while working within the Company’s key result areas: Business Performance, Customer Focus, People and Teamwork, Leadership.
Your Responsibilities:
- Participating in taking calls from customers, liaising with service engineers, all members of the Mobile Crane sales and after-sales team, and all other company personnel as appropriate.
- The construction of internal and external invoices using all relevant supplied information.
- Inputting engineers’ times to build up the cost bases for invoices and for payroll purposes.
- Creating new maintain machine files, collating data, and maintaining machine records in an organised and disciplined way.
- Identifying and implementing improvements to the after-sales administration process.
- Collating information sufficient to support an internal or external invoice.
- Performing and communicating in a manner that builds on the strength of the Crane After-Sales team, Liebherr-Great Britain Ltd and the Group.
- Undertaking some or all the duties of other personnel in their absence as may be required from time to time.
Your Profile:
- Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
- Be a good, effective communicator verbally and by email at all levels.
- Have a strong customer service ethic with a positive and pro-active approach.
- Ability to use own initiative and be self-motivated.
- Excellent administrative skills with an understanding of the need for close control of engineering information, its retrieval and communication.
- Computer literate and able to demonstrate uses of IT relevant to the role, including Word and Excel.
What we are offering:
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development.
One Passion. Many Opportunities. The company Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales and servicing of Liebherr's products throughout the United Kingdom and Ireland.
After Sales Administrator - Mobile Cranes in Biggleswade employer: Liebherr-Werk Nenzing GmbH
Liebherr-Great Britain Ltd. offers an exceptional work environment for Technical Advisors in Biggleswade, where employees are empowered to contribute to industry-leading after-sales support. With a strong focus on training and personal development, the company fosters a collaborative culture that values teamwork and communication, ensuring that every team member can thrive and grow within their role. Enjoy competitive salaries and benefits while working with a renowned manufacturer committed to excellence and innovation.
Contact Details:
Liebherr-Werk Nenzing GmbH Recruitment Team
