At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure an amazing customer experience.
- Company: Join Lids Sports Group, the largest licensed sports retailer in North America.
- Benefits: Enjoy competitive pay, bonuses, a 40% discount, and health benefits.
- Other info: Great opportunities for career growth and development in a vibrant environment.
- Why this job: Be at the heart of a fun, inclusive culture while making a real impact.
- Qualifications: High school diploma and one year of retail experience required.
The predicted salary is between 28800 - 43200 £ per year.
Location: 5821 – Edinburgh Premium Outlets, Indiana. Req ID: 26517. Seniority: Mid‑Senior level.
Company Overview
Lids Sports Group is the largest licensed sports retailer in North America, offering fan and fashion‑oriented headwear and apparel. Lids stores feature officially licensed products from collegiate and professional sports teams and top brands such as Nike, New Era, Adidas and Mitchell & Ness.
Job Summary
Assistant Store Managers are the heart of the Lids brand, accountable for store performance, an inclusive team culture and outstanding customer service.
Responsibilities
- People & Training: Act as Manager on duty for scheduling issues and customer complaints when the Store Manager is not present. Manage store associates using LIDS Training Programs, set sales and task goals, and provide regular follow‑up. Administer progressive discipline steps, including verbal and written warnings, in the absence of the Store Manager. Engage team members by creating a fun, productive environment and aligning their work with company objectives. Support a respectful and inclusive team environment and uphold Lids Brand Standards. Schedule and staff the store, calling in associates for unexpected peaks. Assist in recruiting and training store personnel on proper store operations. Enforce compliance with company policies regarding inventory, funds and property. Perform other duties as assigned.
- Customer Experience: Lead, execute and support the Selling 101 strategy to meet KPIs and sales targets. Resolve customer feedback and escalations in the moment, aiming to “make it right.” Encourage enrollment in Lids’ membership programs and special offers during live in‑store interactions. Maintain visual guidelines, merchandising, signage and store cleanliness. Adhere to the Company Dress Code Policy.
- Operations: Execute company‑level directives, promotions and initiatives from Lids HQ. Follow the Policies & Procedures Manual to keep a safe work environment. Maintain store technology and equipment (MPOS, Lids Custom, etc.) through daily audits and maintenance. Manage store facilities, supplies and service requests, including repair work orders. Handle cash accurately, including opening/closing the till and accounting for bank drops. Prepare the store for inventory audits and participate as needed. Open and close the store following the Operations P&P Manual.
- Product & Inventory Management: Protect company assets in line with LIDS Retail policies. Prepare work schedules that cover the store and control wage costs. Manage inventory, including receiving, transferring, price changes and product counts. Organize the backroom to maximize efficiency. Execute visual merchandising strategies for product presentation and seasonal changes. Maintain daily visual merchandising and store actions such as restock and minor adjustments. Adjust promotional pricing signage during operating hours.
Job Required Knowledge & Skills: High school diploma or equivalent plus one year of related experience. Proven ability to generate sales results while minimizing loss. Strong interpersonal and verbal communication skills. Proficiency with computer and related software programs. Ability to lift up to 50 pounds and climb a ladder. Stand for the majority of the work time and work unsupervised.
Preferred Job Required Knowledge & Skills: Assistant Store Managers can earn up to 45% above local minimum wage based on experience. Compensation may vary by skills, experience, and location. Full‑time employees receive monthly store sales bonuses, a 40% employee discount, and eligibility for benefits including PTO, health, vision, dental and 401(k).
Reports To: Store Manager
EEO Statement: Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc. prohibits discrimination against employees and applicants for employment based on race, color, religion, national origin, alienage or citizenship status, marital status, sex, pregnancy, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.
Accessibility Assistance: Applicants who require accessibility assistance to submit an employment application can email onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible.
Assistant Store Manager FT employer: Lids
Lids Sports Group is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and team engagement at our Edinburgh Premium Outlets location. As an Assistant Store Manager, you will benefit from competitive compensation, including monthly sales bonuses and a generous employee discount, while also having access to comprehensive health benefits and opportunities for professional growth within the largest licensed sports retailer in North America.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager FT
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lids, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lids!
We think you need these skills to ace Assistant Store Manager FT
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lids, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lids and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lids that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lids
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
