Assistant Store Manager FT

Location: 5821 – Edinburgh Premium Outlets, Indiana. Req ID: 26517. Seniority: Mid‑Senior level.

Company Overview

Lids Sports Group is the largest licensed sports retailer in North America, offering fan and fashion‑oriented headwear and apparel. Lids stores feature officially licensed products from collegiate and professional sports teams and top brands such as Nike, New Era, Adidas and Mitchell & Ness.

Job Summary

Assistant Store Managers are the heart of the Lids brand, accountable for store performance, an inclusive team culture and outstanding customer service.

Responsibilities

• People & Training: Act as Manager on duty for scheduling issues and customer complaints when the Store Manager is not present. Manage store associates using LIDS Training Programs, set sales and task goals, and provide regular follow‑up. Administer progressive discipline steps, including verbal and written warnings, in the absence of the Store Manager. Engage team members by creating a fun, productive environment and aligning their work with company objectives. Support a respectful and inclusive team environment and uphold Lids Brand Standards. Schedule and staff the store, calling in associates for unexpected peaks. Assist in recruiting and training store personnel on proper store operations. Enforce compliance with company policies regarding inventory, funds and property. Perform other duties as assigned.
• Customer Experience: Lead, execute and support the Selling 101 strategy to meet KPIs and sales targets. Resolve customer feedback and escalations in the moment, aiming to “make it right.” Encourage enrollment in Lids’ membership programs and special offers during live in‑store interactions. Maintain visual guidelines, merchandising, signage and store cleanliness. Adhere to the Company Dress Code Policy.
• Operations: Execute company‑level directives, promotions and initiatives from Lids HQ. Follow the Policies & Procedures Manual to keep a safe work environment. Maintain store technology and equipment (MPOS, Lids Custom, etc.) through daily audits and maintenance. Manage store facilities, supplies and service requests, including repair work orders. Handle cash accurately, including opening/closing the till and accounting for bank drops. Prepare the store for inventory audits and participate as needed. Open and close the store following the Operations P&P Manual.
• Product & Inventory Management: Protect company assets in line with LIDS Retail policies. Prepare work schedules that cover the store and control wage costs. Manage inventory, including receiving, transferring, price changes and product counts. Organize the backroom to maximize efficiency. Execute visual merchandising strategies for product presentation and seasonal changes. Maintain daily visual merchandising and store actions such as restock and minor adjustments. Adjust promotional pricing signage during operating hours.

Job Required Knowledge & Skills: High school diploma or equivalent plus one year of related experience. Proven ability to generate sales results while minimizing loss. Strong interpersonal and verbal communication skills. Proficiency with computer and related software programs. Ability to lift up to 50 pounds and climb a ladder. Stand for the majority of the work time and work unsupervised.

Preferred Job Required Knowledge & Skills: Assistant Store Managers can earn up to 45% above local minimum wage based on experience. Compensation may vary by skills, experience, and location. Full‑time employees receive monthly store sales bonuses, a 40% employee discount, and eligibility for benefits including PTO, health, vision, dental and 401(k).

Reports To: Store Manager

EEO Statement: Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc. prohibits discrimination against employees and applicants for employment based on race, color, religion, national origin, alienage or citizenship status, marital status, sex, pregnancy, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Accessibility Assistance: Applicants who require accessibility assistance to submit an employment application can email onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible.