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- Tasks: Lead a dynamic team, ensuring exceptional customer service and store performance.
- Company: Join Lids, the largest licensed sports retailer in North America, with a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, a 40% employee discount, and comprehensive health benefits.
- Why this job: Be part of a fun, inclusive environment while working with iconic brands and sports teams.
- Qualifications: High school diploma plus one year of retail experience; strong communication skills required.
- Other info: Flexible scheduling and opportunities for growth within a rapidly expanding company.
The predicted salary is between 25000 - 45000 ÂŁ per year.
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Join to apply for the Assistant Store Manager FT role at Lids
For New York-based roles: Annual pay ranges may fall between $32,280 – $60,405. You may also be offered a bonus, and other benefits.
EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual\’s race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.
Req ID: 24131
Location: 5482 – Queens Center
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.
We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.
The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary
At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.
Principle Duties And Responsibilities
People & Training
- Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
- Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
- Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
- Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
- Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
- Assist in recruiting and training store personnel on proper store operations and procedures.
- Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
- Other duties as assigned.
Customer Experience
- Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
- Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
- Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
- Maintain a professional appearance consistent with Company Dress Code Policy.
Additional Principal Duties And Responsibilities
Operations
- Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
- Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
- Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
- Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
- Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
- Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
- Open and close the store as required following the procedures per the Operations P&P Manual.
Product & Inventory Management
- Protect Company assets within guidelines of LIDS Retail policies.
- Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
- Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
- Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
- Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
- Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)
- Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.
Job Required Knowledge & Skills
- High school diploma or equivalent plus one year relative experience.
- Established ability to produce sales results while minimizing loss.
- Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
- Ability to operate a computer, as well as maneuver relative software programs.
- Ability to lift up to 50 pounds.
- Ability to climb a ladder and work with hands overhead.
- Standing required for up to 100% of the work time.
- Ability to work unsupervised.
Preferred Job Required Knowledge & Skills
Assistant store managers can earn up to 45% above local minimum wage based on experience. Exact compensation may vary based on skills, experience, and location. FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k).
Education
Reports To
- Store Manager
For New York-based roles: Annual pay ranges may fall between $32,280 – $60,405. You may also be offered a bonus, and other benefits.
EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual\’s race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.
Req ID: 24131
Location: 5482 – Queens Center
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Retail
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Assistant Store Manager FT employer: Lids
Contact Detail:
Lids Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager FT
✨Tip Number 1
Familiarise yourself with Lids' product range and brand values. Understanding their offerings will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience in managing teams or training staff. Highlighting your ability to create a fun and productive environment will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss how you would handle customer complaints and escalations. Providing examples of past experiences where you resolved issues effectively can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Lids to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Assistant Store Manager FT
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Assistant Store Manager position at Lids. Understand the key responsibilities and required skills to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in retail management or customer service in your CV. Use specific examples that demonstrate your ability to lead a team, manage operations, and deliver exceptional customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports retail and how your background aligns with Lids' values. Mention any experience you have with training staff or improving sales performance, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lids
✨Know the Brand Inside Out
Before your interview, make sure you research Lids thoroughly. Understand their products, partnerships, and the overall brand ethos. This will help you demonstrate your passion for the company and its offerings during the interview.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be expected to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your ability to create a fun and productive environment, as this aligns with Lids' values.
✨Prepare for Customer Service Scenarios
Customer experience is key at Lids. Be ready to discuss how you would handle various customer service situations, including complaints and escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress the Part
Since Lids has a specific dress code, make sure to dress professionally and in line with their brand image for your interview. This shows that you understand the company's culture and are serious about the role.
