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For Companies At a Glance
- Tasks: Manage the helpdesk, support IT systems, and ensure timely incident resolution.
- Company: KX accelerates data and AI-driven innovation for top global enterprises.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Join a dynamic team driving cutting-edge analytics solutions in a fast-paced industry.
- Qualifications: 4+ years in IT support, experience with JIRA, Windows, and Microsoft 365 required.
- Other info: Work from our Belfast office 2-3 days a week to support users.
The predicted salary is between 36000 - 60000 £ per year.
About KX
Our mission is to accelerate data and AI-driven innovation with high performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies. Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed and scale and empower LOB leaders, developers, data scientists, and data engineers to build high-performance data-driven applications and turbocharge their favourite analytics tools in the cloud, on premise, or at the edge. KX technology enables the discovery of richer, actionable insights for faster, better-informed decision making which drives competitive advantage and transformative growth for our customers. KX operates across North America, Europe, and Asia Pacific.
Role Overview:
As a Senior Support IT Engineer, the successful candidate will be performance and results oriented, possessing a drive and energy to achieve goals in a timely and effective manner. The role involves managing a helpdesk, ensuring all incidents are completed promptly without breaching SLA, and maintaining clear communication of support or project issues, including timely escalation to line management.
Key Responsibilities:
- Managing the helpdesk to ensure all incidents and requests meet the agreed SLAs
- Administration and management of SharePoint Online
- Administration and management of Active Directory on-premises and Entra ID
- Providing server and desktop support as part of a dedicated IT support team at a global level
- Delivering excellent customer service while contributing to IT process improvements
- Managing Windows-based IT services such as email and file sharing via Microsoft technologies (Windows, Office 365, OneDrive, SharePoint, Teams)
- Providing desktop support to all KX staff, both local and remote
- Logging and resolving incidents and faults, working with colleagues and third-party suppliers (using JIRA Service Desk)
- Providing monthly incident management reports
- Administering Microsoft Office 365 Tenant
- Managing Azure and on-premises Active Directory
- Managing KX internal telephone systems
- Providing technical guidance to team members as needed
- Procurement and deployment of IT assets (hardware & software)
- Implementing software upgrades and managing Windows OS updates, servicing, and patching
- Managing corporate security infrastructure (Anti-Virus, Anti-Spam, Web Proxy, WSUS, CA Policies, DLP policies)
- Aligning work priorities with line management and communicating effectively within the team
Requirements:
- At least 4 years’ experience supporting ITSM tools such as JIRA Service Management or similar
- At least 4 years’ experience supporting Windows 10/11 systems
- At least 4 years’ experience supporting Microsoft Windows Server
- At least 4 years’ experience supporting Active Directory
- At least 4 years’ experience supporting SharePoint Online
- Proven knowledge of Microsoft 365 tenant and Azure, InTune, and AD (on-premises)
- Working knowledge of Microsoft Office suite, Teams, SharePoint, and OneDrive
- Strong interpersonal, troubleshooting, and communication skills
- Ability to work independently and as part of a team
Location & Workplace:
The successful candidate must be able to work from our Belfast office 2-3 days per week to support users.
Why Choose KX?
Data Driven: Naturally Curious: All In:
Senior IT Support Engineer employer: Lidqo
Contact Detail:
Lidqo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Familiarise yourself with KX's products and services, especially their data analytics solutions. Understanding how they empower businesses will help you articulate your value during discussions.
✨Tip Number 2
Brush up on your technical skills related to the specific tools mentioned in the job description, such as JIRA Service Management, Active Directory, and SharePoint Online. Being able to demonstrate your expertise in these areas can set you apart.
✨Tip Number 3
Prepare to discuss your experience in managing helpdesk operations and meeting SLAs. Have examples ready that showcase your ability to handle incidents efficiently and improve IT processes.
✨Tip Number 4
Highlight your interpersonal and communication skills, as these are crucial for delivering excellent customer service. Be ready to share instances where you've successfully resolved user issues or improved team collaboration.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support and the specific technologies mentioned in the job description, such as JIRA Service Management, Windows Server, and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of KX's mission. Mention how your skills align with their needs and how you can contribute to their goals.
Highlight Relevant Experience: In your application, emphasise your experience with helpdesk management, customer service, and any specific tools or technologies listed in the job description. Use concrete examples to demonstrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lidqo
✨Showcase Your Technical Expertise
Make sure to highlight your experience with ITSM tools like JIRA Service Management, as well as your proficiency in Windows 10/11 and Microsoft Server. Be prepared to discuss specific challenges you've faced and how you resolved them.
✨Demonstrate Customer Service Skills
Since the role involves delivering excellent customer service, share examples of how you've effectively communicated with users and resolved their issues. Emphasise your ability to manage expectations and maintain clear communication.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past incidents you've managed, particularly those involving Active Directory or SharePoint Online, and be ready to explain your thought process.
✨Align with KX's Mission
Familiarise yourself with KX's mission to drive data and AI innovation. Be ready to discuss how your skills and experiences align with their goals, particularly in terms of supporting high-performance analytics solutions.
