At a Glance
- Tasks: Support our warehouse teams by troubleshooting and maintaining IT systems.
- Company: Join Lidl, a fast-growing company with a collaborative culture.
- Benefits: Enjoy 30 days holiday, 10% discount, and a pension scheme.
- Other info: Flexible hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: Experience in first-line IT support and strong communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
£34,000 to £40,000 per annum | 23-month fixed term contract | 40 hours per week | 30 days' holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're curious, collaborative, and ready to make a tangible impact on where we work. Our business is growing fast and continues to be extremely dynamic: as an IT Service Desk Analyst you will have to make sure our tech stays up to speed and the business is ready for every challenge. As an IT professional, you'll have the technical know-how that keeps our IT systems running smoothly. This role will be based in our Avonmouth Regional Distribution.
As an IT Service Desk Analyst, you will support the onsite Warehouse teams, such as Logistics, Sales and Supply Chain. Every day will bring a fresh challenge, putting your analytical mind to the test. Your commitment, energy and passion for outstanding service will play a vital role in keeping our IT systems working seamlessly. Please be aware that this role will also operate an out of hours rota which will be remunerated on top of the basic salary. We have moved to a hybrid working model with a minimum of three days in the office per week for appropriate Regional roles, empowering our teams to choose how and where they work best. We feel it is important that, where possible, we offer our colleagues as much flexibility as possible and trust our teams to determine the right environments that work most effectively for them.
What you'll do:
- Be the IT expert for our warehouses and admin teams
- Installation, maintenance and monitoring of IT equipment in the Regional Distribution Centre and Avonmouth region
- Investigate, troubleshoot and solve any IT issues
- Maintaining Service Level targets
- Managing incidents, requests and problems in a timely manner
- Assisting with End User training
What you'll need:
- Experience of providing first-line support, ideally in an ITIL environment
- Understanding of IT systems including servers, networks and printers
- A knack for managing and maintaining databases
- Initiative and drive to deliver excellent customer service skills
- A confident communication style and strong organisational skills
- A proactive, can-do attitude
- Experience of using appropriate IT technology, methods, principles and equipment such as: Win 11 Laptop and PC desktop support, Basic Networking knowledge, Active Directory, Incident management systems
- Experience of using the following IT technology would be desirable: SCCM/MECM, MAC, Cisco Phone Systems or other similar system
What you'll receive:
- 30 days holiday (pro rata), rising to 35 days after 2 years
- 10% in-store discount
- Enhanced family leave
- Pension scheme
- Plus, more of the perks you deserve
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
IT Warehouse Service Desk Analyst in Severn Beach employer: Lidl
Lidl is an exceptional employer that values collaboration and determination, offering a dynamic work environment where no two shifts are the same. With competitive pay rates, generous holiday allowances, and a strong focus on employee growth and training, Lidl empowers its Customer Assistants to thrive in their roles and advance their careers. The inclusive culture and commitment to well-being make Lidl a fantastic place to work for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land IT Warehouse Service Desk Analyst in Severn Beach
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Lidl that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Warehouse Service Desk Analyst in Severn Beach
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Lidl, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Lidl can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Lidl will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Lidl
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Lidl. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Lidl.
