At a Glance
- Tasks: Support our warehouse teams by troubleshooting and maintaining IT systems.
- Company: Join Lidl, a fast-growing company with a collaborative culture.
- Benefits: Enjoy 30 days holiday, 10% discount, and a pension scheme.
- Other info: Flexible hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact while developing your IT skills in a dynamic environment.
- Qualifications: Experience in first-line IT support and a knack for problem-solving.
The predicted salary is between 40000 - 40000 £ per year.
£34,000 to £40,000 per annum | 30 days' holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're curious, collaborative, and ready to make a tangible impact on where we work. Our business is growing fast and continues to be extremely dynamic. As an IT Service Desk Analyst, you will have to make sure our tech stays up to speed and the business is ready for every challenge.
As an IT professional, you'll have the technical know-how that keeps our IT systems running smoothly. This role will be based in our Motherwell Regional Distribution. You will support the onsite Warehouse teams, such as Logistics, Sales and Supply Chain. Every day will bring a fresh challenge, putting your analytical mind to the test. Your commitment, energy and passion for outstanding service will play a vital role in keeping our IT systems working seamlessly.
Please be aware that this role will also operate an out of hours rota which will be remunerated on top of the basic salary. We have moved to a hybrid working model with a minimum of 3 days in the office per week for appropriate Regional roles, empowering our teams to choose how and where they work best. We feel it is important that, where possible, we offer our colleagues as much flexibility as possible and trust our teams to determine the right environments that work most effectively for them.
What you'll do:
- Be the IT expert for our warehouses and admin teams
- Installation, maintenance and monitoring of IT equipment in the Regional Distribution Centre and Motherwell region
- Investigate, troubleshoot and solve any IT issues
- Maintaining Service Level targets
- Managing incidents, requests and problems in a timely manner
- Assisting with End User training
What you'll need:
- Experience of providing first-line support, ideally in an ITIL environment
- Understanding of IT systems including servers, networks and printers
- A knack for managing and maintaining databases
- Initiative and drive to deliver excellent customer service skills
- A confident communication style and strong organisational skills
- A proactive, can-do attitude
- Experience of using appropriate IT technology, methods, principles and equipment such as: Win 11 Laptop and PC desktop support, Basic Networking knowledge, Active Directory, Incident management systems
- Experience of using the following IT technology would be desirable: SCCM/MECM, MAC, Cisco Phone Systems or other similar system
What you'll receive:
- 30 days holiday (pro rata), rising to 35 days after 2 years
- 10% in-store discount
- Enhanced family leave
- Pension scheme
- Plus, more of the perks you deserve
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
IT Service Desk Analyst in Motherwell employer: Lidl
Lidl is an exceptional employer that values collaboration and determination, offering a dynamic work environment where no two shifts are the same. With competitive pay rates, generous holiday allowances, and a strong focus on employee growth and training, Lidl empowers its Customer Assistants to thrive in their roles and advance their careers. The inclusive culture and commitment to well-being make Lidl a fantastic place to work for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Motherwell
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lidl values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lidl might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lidl!
✨Direct Apply to Lidl
Let's not forget to apply directly through the Lidl website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in Motherwell
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lidl.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lidl. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lidl
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
