At a Glance
- Tasks: Deliver outstanding customer care via phone, email, and live chat.
- Company: Join the Lidl Family, a leading supermarket with a winning culture.
- Benefits: Competitive salary, 30 days holiday, in-store discounts, and pension scheme.
- Other info: Flexible shifts with opportunities for internal progression.
- Why this job: Be part of an award-winning team and make customers feel like heroes.
- Qualifications: Experience in customer care and strong Microsoft Office skills.
The predicted salary is between 30500 - 30500 £ per year.
£28,500 - £30,500 per annum | 30 days’ holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. An opportunity has arisen for a motivated, passionate, and organised Advisor to join our Lidl Family. At Lidl, we put the SUPER in supermarket! We champion customers by not only ensuring our prices are competitive winning cheapest supermarket of the year but also through offering our customers the best shopping experience possible.
At Customer Care, we want all our customers to feel like HEROES ensuring all customer enquiries are treated with the greatest possible care, which was proven by winning European Contact Centre of the Year 2023. In return we offer up to two days working from home per week (pro rata), a comprehensive 4-week training programme and a warm welcome to our award-winning team.
Please note that this is a shift-based role and will include weekend working on a flexible basis, the shift patterns will include:
- Monday - Saturday are various shifts between 8am - 6pm
- Sunday shifts are between 8:30am - 5pm
Responsibilities:
- Deliver outstanding Customer Care
- Answer customer calls and written contacts via phone, email and live webchat
- Deal effectively and efficiently with all manner of enquiries and complaints relating to our products, our stores, Lidl plus APP
- Potential opportunities to progress internally to social media, escalated complaints or management teams.
Requirements:
- Significant Customer Care experience in a fast-paced environment is beneficial
- Competent knowledge of Microsoft Office, including Excel, Outlook and Teams
- Strong attention to detail and high level of quality awareness
30 days holiday (pro rata) | 10% in-store discount | Enhanced family leave | Pension scheme | Plus, more of the perks you deserve
Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds.
Customer Service Advisor - Work from Home - Immediate Start! in Motherwell employer: Lidl
Lidl is an exceptional employer that values collaboration and determination, offering a dynamic work environment where no two shifts are the same. With competitive pay rates, generous holiday allowances, and a strong focus on employee growth and training, Lidl empowers its Customer Assistants to thrive in their roles and advance their careers. The inclusive culture and commitment to well-being make Lidl a fantastic place to work for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Work from Home - Immediate Start! in Motherwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lidl. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lidl before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Work from Home - Immediate Start! in Motherwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lidl:Your cover letter is your chance to shine! Tell us why you want to work at Lidl specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lidl!
How to prepare for a job interview at Lidl
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
