Customer Assistant

Customer Assistant

Newcastle upon Tyne Full-Time No home office possible
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Lidl GB

£13.00 - £13.95 per hour | 30 hour contract | shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you.

As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.

In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your retail role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist.

What you’ll do:

  • Be a Lidl expert, helping our customers with their questions, queries and requests
  • Efficiently work deliveries as they arrive in store
  • Passionately provide excellent customer service
  • Proactively keep the bakery topped up by baking fresh goods
  • Expertly merchandise and maintain our middle aisles of Non-Food products

What you’ll need:

  • Experience working in a fast-paced environment
  • Excellent customer service skills
  • Flexibility to start a shift early or finish late
  • A positive approach to changing priorities
  • Drive and passion to work hard and make your store a success
  • A smile on your face and a friendly manner to inspire your team and help our customers

What you’ll receive:

  • 30-35 days holiday (pro rata)
  • 10% in-store discount
  • Pension scheme
  • Enhanced family leave
  • Long service award
  • Plus, more of the perks you deserve

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Customer Assistant employer: Lidl GB

Lidl is an exceptional employer that values collaboration and determination, offering a dynamic work environment where no two shifts are the same. With competitive pay, generous holiday allowances, and a strong focus on employee growth and development, Lidl provides ample opportunities for career progression in a supportive and inclusive culture. Join us to make a meaningful impact while enjoying benefits like in-store discounts and a pension scheme, all within a vibrant retail setting.
Lidl GB

Contact Detail:

Lidl GB Recruiting Team

Some tips for your application 🫡

Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and teamwork. A friendly tone can make a big difference!

Tailor Your Application: Make sure to tailor your application to the Customer Assistant role. Highlight any relevant experience in fast-paced environments and your ability to provide excellent customer service. We love seeing how your skills match what we’re looking for!

Be Clear and Concise: Keep your application clear and to the point. Use bullet points if it helps, and make sure to answer any specific questions in the job description. We appreciate straightforwardness and clarity in applications!

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!

How to prepare for a job interview at Lidl GB

✨Know the Company

Before your interview, take some time to research Lidl. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.

✨Showcase Your Customer Service Skills

As a Customer Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlighting these moments will demonstrate your ability to thrive in a fast-paced environment and your commitment to providing top-notch service.

✨Be Ready for Flexibility Questions

Lidl values flexibility in its employees. Be prepared to discuss your availability and how you can adapt to changing priorities. Share instances where you successfully managed unexpected changes in your previous roles to illustrate your adaptability.

✨Bring a Positive Attitude

A friendly smile and a positive approach can go a long way in retail. During the interview, let your enthusiasm shine through. Show that you’re excited about the opportunity to work with a supportive team and contribute to making the store a success.

Customer Assistant
Lidl GB
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Lidl GB
  • Customer Assistant

    Newcastle upon Tyne
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    Application deadline: 2027-11-05

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