At a Glance
- Tasks: Join our CRM team to create engaging content for Lidl Plus members and manage exciting projects.
- Company: Lidl, a leading retailer with a focus on innovation and collaboration.
- Benefits: Enjoy 30 days holiday, 10% discount, and a contributory pension scheme.
- Other info: Hybrid working model with access to an on-site gym and restaurant.
- Why this job: Kickstart your career in CRM & Loyalty while making a real impact on customer experiences.
- Qualifications: Passion for retail and customer experience; teamwork and adaptability are key.
The predicted salary is between 39600 - 39600 £ per year.
£31,350 up to £39,600 per annum | 30 days’ holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re curious, collaborative and ready to make a tangible impact on where we work.
In the CRM (Customer Relationship Management) & Loyalty Team at Lidl, we pride ourselves on encouraging innovation, autonomy, best practice, and future thinking. Lidl Plus is our way of saying thank you to customers for shopping at Lidl by rewarding them for their loyalty. This is a unique and exciting opportunity to be part of a CRM Team at Lidl GB that forms an essential part of business strategy.
We are looking for an administrator to join the CRM team. This early career role is a unique opportunity to be at the core of the content provided to Lidl Plus members every week. It is perfect for anyone wanting to start or transition into a career within CRM & Loyalty and be part of a market leading program like Lidl Plus.
At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state-of-the-art office, where you can enjoy an on-site gym, restaurant, and more of the perks you deserve. And with up to two days at home, you’ll find the work/life balance you need to thrive.
What you'll do:
- Focus on our regular weekly content, meaning a drumbeat of regular weekly tasks and the opportunity for stretch projects.
- Set up weekly offers & coupons, all customer facing in-app content (banners, home message), and direct communication.
- Create direct communications to send to customers, such as push notifications and in-app announcements.
- Coordinate the production and design of creative assets (product photography) for in-app content, working closely with an external agency, internal Photography team & the Online teams.
- Ensure weekly timely sign-off on all offers with Buying and Marketing teams.
- Support Lidl Plus QR code creation in SalesForce for marketing materials, in-store events and other campaigns as required.
- Contact suppliers for bigger promotions, to confirm volume requirements with them and communicate this back to our regional supply chain teams.
- Test app features and functionality utilising the testing environment in-app and our dedicated test tills.
- Collaborate and problem solve with colleagues across Food Promotions, Non Food, Food Buying, Fruit & Veg Buying, and IT.
- Liaise as required with SCRM, the app development team.
What you'll need:
- Experience working in a customer focused or commercial team at Lidl, or for external candidates a passion for retail, CRM, loyalty and/or delivering customers a brilliant in-app experience!
- Excellent attention to detail and the ability to spot mistakes.
- Experience with SalesForce, Salesforce Marketing Cloud and Adobe Photoshop is desirable but not essential; a desire to learn these is essential!
- A real team player: someone who is willing to get stuck in and help their colleagues.
- Positive mindset and can-do attitude.
- Desire to succeed and interest in always improving.
- Adaptable, flexible, and able to deal with changing tasks and routines in a fast-paced environment.
- A strong multi-tasker with excellent organisational skills and the ability to prioritise.
- An excellent communicator with the confidence and composure to deal with entrusted tasks.
What you'll receive:
- 30 days holiday (pro rata)
- 10% in-store discount
- Enhanced family leave
- Contributory pension scheme
- Plus more of the perks you deserve
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
CRM and Loyalty Administrator employer: Lidl
Lidl is an exceptional employer that values collaboration and determination, offering a dynamic work environment where no two shifts are the same. With competitive pay rates, generous holiday allowances, and a strong focus on employee growth and training, Lidl empowers its Customer Assistants to thrive in their roles and advance their careers. The inclusive culture and commitment to well-being make Lidl a fantastic place to work for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land CRM and Loyalty Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lidl. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lidl before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM and Loyalty Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lidl:Your cover letter is your chance to shine! Tell us why you want to work at Lidl specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lidl!
How to prepare for a job interview at Lidl
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
