At a Glance
- Tasks: Deliver fantastic customer service and maintain store cleanliness while assisting customers.
- Company: Join Lidl, a leading retailer with a focus on customer experience.
- Benefits: Earn £13.30 per hour, flexible hours, 29 days holiday, and career development opportunities.
- Other info: Enjoy discounts, pension plans, and recognition for high performance.
- Why this job: Be part of a dynamic team and make a real difference in customers' shopping experience.
- Qualifications: A positive attitude, excellent customer service skills, and a willingness to learn.
The predicted salary is between 13.3 - 13.3 £ per hour.
From our Head Office to the shop floor and everywhere in between, our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.
Earn £13.30 per hour! Flexible Hours to Fit Your Life! Life is busy, so we offer contracts for 10, 20, 30, or 35 hours per week. On our standard 30-hour contract, you’ll earn £490+ per week (inclusive of unsocial hours). Weekend work is an option! Let’s talk about your availability and tailor a shift pattern that fits your needs.
As a Customer Assistant, you are required to sell alcohol; therefore, you must be 18 or over to work in our store.
Shift Patterns:
- Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time.
- Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented, and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues.
- Late shift: From your start time in the afternoon, you’ll ensure our customers' experience is top class by serving them with a smile while on the tills, restocking missing items, and getting the store ready for the next day.
What you'll do:
- Interacting with the customer in a pleasant, friendly, and helpful manner.
- Ensuring stock loss controls are followed in all areas of the store.
- Maintaining store and external cleanliness and hygiene standards.
- Following freshness and rotation principles.
- Ensuring all waste is managed correctly.
- Assisting in the stock count process.
What you'll need:
- A can-do attitude and excellent customer service skills.
- The willingness to go the extra mile for our customers.
- To be responsible and reliable.
- To enjoy working in a fast-paced, varied environment.
- A good team player.
- Preferably, previous experience in a customer-facing role but this is not essential provided you have the right attitude.
What you'll receive:
- Through our salary system, we ensure pay equality across all positions at Lidl.
- We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl.
- £13.30 per hour rising to £14.80 per hour after 3 years.
- Additional supplements paid depending on the days & hours worked.
- 29 days holidays per annum (pro rata, including Bank Holidays).
- Company pension.
- Genuine opportunities for career development.
- Individuals recognised as high performing will be invited to join our Leadership Academy as part of your ongoing development.
- Mobile and broadband discounts with Vodafone.
- Generous discounts available; Circle K, Bike to Work.
- Maternity Leave top up, Marriage Leave, Employee Assistance Programme.
Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion, or membership of the traveller community.
Customer Assistant - Coleraine employer: Lidl
Lidl is an exceptional employer that values collaboration and determination, offering a dynamic work environment where no two shifts are the same. With competitive pay rates, generous holiday allowances, and a strong focus on employee growth and training, Lidl empowers its Customer Assistants to thrive in their roles and advance their careers. The inclusive culture and commitment to well-being make Lidl a fantastic place to work for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Coleraine
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lidl and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lidl and let us see your personality shine through!
We think you need these skills to ace Customer Assistant - Coleraine
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lidl.
Get Familiar with Our Brand:Before applying, take some time to learn about Lidl and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lidl
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lidl.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lidl will surely appreciate.
