Customer Experience Executive Full Time Permanent
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Customer Experience Executive Full Time Permanent

Customer Experience Executive Full Time Permanent

Birmingham Full-Time 36800 - 52000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead your store, keep customers happy, and inspire your team every day.
  • Company: Join Lidl, a global leader in retail, committed to diversity and inclusion.
  • Benefits: Enjoy 30-35 days holiday, a company car, 10% discount, and a pension scheme.
  • Why this job: Grow your career with training and support in a vibrant work culture.
  • Qualifications: Strong time-management, delegation, and problem-solving skills are essential.
  • Other info: Employment is subject to satisfactory references and background checks.

The predicted salary is between 36800 - 52000 £ per year.

46,000 – £62,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme As a Lidl Store Manager, you’re ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you’ll lead from the front and guide us toward success. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here. **Be responsible for managing and improving the day-to-day operations and performance of your store’s KPIs ● Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks ● Excellent time-management, delegation, and problem-solving skills ● A pride in offering unmatched support to your customers and your team through every shift ● The confidence to monitor, manage and improve your store’s key performance indicators **30-35 days holiday (pro rata) ● A fully expensed company car or car allowance ● 10% in-store discount ● Contributory pension scheme ● Enhanced family leave ● We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Please note your employment is conditional upon the Companys receipt of satisfactory references and, if requested by the Company, a satisfactory Disclosure and Barring Service check.

Customer Experience Executive Full Time Permanent employer: Lidl - Wednesbury

At Lidl, we pride ourselves on being an exceptional employer, offering a competitive salary and a generous benefits package that includes 30-35 days of holiday and a contributory pension scheme. Our vibrant work culture fosters growth and development, empowering you to take ownership of your role while providing unmatched support to both customers and your team. Join us in creating a diverse and inclusive environment where your contributions are valued and your career can thrive.
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Contact Detail:

Lidl - Wednesbury Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Experience Executive Full Time Permanent

Tip Number 1

Familiarize yourself with Lidl's unique culture and values. Understanding what makes Lidl different will help you align your approach and demonstrate that you're a great fit for the team.

Tip Number 2

Highlight your experience in managing store operations and improving KPIs. Be ready to share specific examples of how you've optimized processes and solved problems in previous roles.

Tip Number 3

Showcase your leadership skills by discussing how you've inspired and developed your team in past positions. Lidl values strong leaders who can motivate their teams to achieve success.

Tip Number 4

Prepare to discuss your customer service philosophy. Since providing unmatched support to customers is key, be ready to explain how you prioritize customer satisfaction in your daily operations.

We think you need these skills to ace Customer Experience Executive Full Time Permanent

Customer Service Excellence
Team Leadership
Operational Management
Performance Monitoring
Problem-Solving Skills
Time Management
Delegation Skills
Process Optimization
Key Performance Indicator (KPI) Management
Communication Skills
Conflict Resolution
Adaptability
Decision-Making Skills
Coaching and Mentoring

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Customer Experience Executive position. Understand the key responsibilities and required skills, such as time-management, delegation, and problem-solving.

Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize your achievements in managing operations and improving customer satisfaction.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed KPIs or improved processes in previous roles.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Lidl - Wednesbury

Show Your Leadership Skills

As a Customer Experience Executive, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you successfully managed a team or improved team performance.

Understand the KPIs

Familiarize yourself with key performance indicators relevant to retail operations. Be ready to discuss how you've used KPIs in previous roles to drive performance and improve customer satisfaction.

Problem-Solving Mindset

Prepare to showcase your problem-solving skills. Think of specific instances where you identified a problem in store operations and how you implemented a solution that benefited both the team and customers.

Emphasize Customer Support

Highlight your commitment to providing exceptional customer service. Share stories that illustrate how you've gone above and beyond to support customers and enhance their shopping experience.

Customer Experience Executive Full Time Permanent
Lidl - Wednesbury
Apply now
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