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For Companies At a Glance
- Tasks: Engage with customers, maintain store cleanliness, and assist with stock management.
- Company: Join Lidl, a leading retailer focused on delivering an exceptional shopping experience.
- Benefits: Earn £370+ weekly, enjoy 29 days holiday, and access discounts and career development opportunities.
- Why this job: Be part of a dynamic team, learn daily, and contribute to a customer-first culture.
- Qualifications: A positive attitude and customer service skills are essential; experience is a plus but not required.
- Other info: Must be 18+ to sell alcohol; flexible shifts available.
The predicted salary is between 25700 - 30000 £ per year.
Overview
From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? Earn £370+ per week as a Customer Assistant on our standard 30 hour contract. Your role will be varied working across different shift times, tasks and with different colleagues.
As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.
Shift Patterns
- Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our bakery products ready for customers to enjoy by opening time.
- Middle shift: Starting mid-morning or early afternoon, you’ll keep stores spotlessly clean, well presented and products fresh, while helping customers with queries and working on tills to minimise queues.
- Late shift: Afternoon start, you’ll ensure a top-class customer experience by serving on tills, restocking missing items and getting the store ready for the next day.
What you’ll do
- Interact with customers in a pleasant, friendly and helpful manner
- Ensure stock loss controls are followed in all areas of the store
- Maintain store and external cleanliness and hygiene standards
- Follow freshness and rotation principles
- Ensure all waste is managed correctly
- Assist in the stock count process
What you’ll need
- A can-do attitude and excellent customer service skills
- The willingness to go the extra mile for our customers
- To be responsible and reliable
- To enjoy working in a fast-paced, varied environment
- A good team player
- Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude
What you’ll receive
We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl
- £12.40 per hour rising to £14.10 per hour after 3 years
- Additional supplements paid depending on the days & hours worked
- 29 days holidays per annum (pro rata, including Bank Holidays)
- Company pension after 1 year
- Genuine opportunities for career development
- Leadership Academy opportunities for high performing colleagues as part of on-going development
- Mobile and broadband discounts with Vodafone
- Generous staff discounts; Circle K, Bike to Work
- Maternity Leave top up, Marriage leave, Employee Assistance Programme
Salary progression by year
- Year 1: Basic Rate £12.40; £15.50 unsocial hours; £18.60 overtime/Sundays
- Year 2: Basic Rate £12.80; £16.00 unsocial hours; £19.20 overtime/Sundays
- Year 3: Basic Rate £13.40; £16.75 unsocial hours; £20.10 overtime/Sundays
- Year 4: Basic Rate £14.10; £17.63 unsocial hours; £21.15 overtime/Sundays
Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Retail
#J-18808-Ljbffr
Customer Assistant - Portrush employer: Lidl Northern Ireland
Contact Detail:
Lidl Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Portrush
✨Tip Number 1
Familiarise yourself with Lidl's values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your approach during the interview.
✨Tip Number 2
Be prepared to discuss your previous experiences in customer service, even if they are not directly related. Highlighting your ability to handle various situations and maintain a positive attitude can set you apart.
✨Tip Number 3
Show enthusiasm for the role by expressing your willingness to learn and adapt. Mentioning your excitement about working in a fast-paced environment can demonstrate that you're a good fit for the team.
✨Tip Number 4
Prepare some questions to ask during the interview about the team dynamics and shift patterns. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Assistant - Portrush
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Assistant at Lidl. Highlight key skills such as customer service and teamwork in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, even if it's not directly in retail. Emphasise any customer-facing roles or situations where you've demonstrated a can-do attitude and reliability.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of Lidl's commitment to customer service. Mention specific examples of how you’ve gone the extra mile for customers in the past.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at Lidl Northern Ireland
✨Show Your Customer Service Skills
As a Customer Assistant, your ability to interact with customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past, even if it's from a different role.
✨Demonstrate a Can-Do Attitude
Lidl values a positive attitude and willingness to go the extra mile. During the interview, express your enthusiasm for the role and your readiness to tackle challenges head-on.
✨Familiarise Yourself with the Store's Operations
Understanding the various shift patterns and tasks involved in the role can set you apart. Research Lidl’s operations and be ready to discuss how you can contribute to maintaining store cleanliness and stock management.
✨Emphasise Teamwork
Being a good team player is essential in this role. Share experiences where you've successfully worked as part of a team, highlighting your ability to collaborate and support colleagues.
