Customer Assistant - Omagh

Customer Assistant - Omagh

Omagh Full-Time No home office possible
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At a Glance

  • Tasks: Engage with customers, maintain store cleanliness, and assist with stock management.
  • Company: Join Lidl Northern Ireland, a leading retailer focused on delivering an exceptional shopping experience.
  • Benefits: Earn £370+ per week, enjoy 29 days holiday, and access discounts and career development opportunities.
  • Why this job: Be part of a dynamic team, learn daily, and contribute to a customer-first culture.
  • Qualifications: A positive attitude and customer service skills are essential; previous experience is a plus but not required.
  • Other info: Flexible shifts available; must be 18+ to sell alcohol.

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn £370+ per week as a Customer Assistant on our standard 30 hour contract.

Your role will be varied working across different shift times, tasks and with different colleagues.

As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.

Shift Patterns
  • Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time.
  • Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues.
  • Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day.
What you’ll do
  • Interacting with the customer in a pleasant, friendly and helpful manner.
  • Ensuring stock loss controls are followed in all areas of the store.
  • Maintaining store and external cleanliness and hygiene standards.
  • Following freshness and rotation principles.
  • Ensuring all waste is managed correctly.
  • Assisting in the stock count process.
What you’ll need
  • A can-do attitude and excellent customer service skills.
  • The willingness to go the extra mile for our customers.
  • To be responsible and reliable.
  • To enjoy working in a fast-paced, varied environment.
  • A good team player.
  • Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude.
What you’ll receive
  • We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl.
  • £12.40 per hour rising to £14.10 per hour after 3 years.
  • Additional supplements paid depending on the days & hours worked.
  • 29 days holidays per annum (pro rata, including Bank Holidays).
  • Company pension after 1 year.
  • Genuine opportunities for career development.
  • Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development.
  • Mobile and broadband discounts with Vodafone.
  • Generous discounts available; Circle K, Bike to Work.
  • Maternity Leave top up, Marriage leave, Employee Assistance Programme.
Yearly Salary Progression
  • Year 1: Basic Rate £12.40, £15.50 (Unsocial Hours), £18.60 (Overtime/Sundays).
  • Year 2: Basic Rate £12.80, £16.00 (Unsocial Hours), £19.20 (Overtime/Sundays).
  • Year 3: Basic Rate £13.40, £16.75 (Unsocial Hours), £20.10 (Overtime/Sundays).
  • Year 4: Basic Rate £14.10, £17.63 (Unsocial Hours), £21.15 (Overtime/Sundays).

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Customer Assistant - Omagh employer: Lidl Northern Ireland

Lidl Northern Ireland is an exceptional employer, offering a vibrant work culture in Omagh that prioritises customer satisfaction and employee development. With competitive pay starting at £12.40 per hour, generous holiday allowances, and clear pathways for career advancement, including access to the Leadership Academy, Lidl fosters a supportive environment where team members can thrive and grow. Additionally, employees benefit from various discounts and a commitment to diversity and inclusion, making it a rewarding place to build a meaningful career.
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Contact Detail:

Lidl Northern Ireland Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Assistant - Omagh

✨Tip Number 1

Familiarise yourself with Lidl's values and customer service philosophy. When you understand what they stand for, you can tailor your conversations during the interview to show how your personal values align with theirs.

✨Tip Number 2

Practice your customer interaction skills. Since the role is heavily focused on customer service, consider role-playing scenarios with friends or family to demonstrate your ability to handle various customer situations effectively.

✨Tip Number 3

Be prepared to discuss your flexibility regarding shift patterns. Highlighting your willingness to work early mornings, late shifts, or weekends will show that you're committed and ready to meet the demands of the role.

✨Tip Number 4

Research common questions asked in retail interviews, especially those related to teamwork and problem-solving. Being ready with examples from your past experiences can help you stand out as a strong candidate.

We think you need these skills to ace Customer Assistant - Omagh

Excellent Customer Service Skills
Can-Do Attitude
Team Player
Reliability
Ability to Work in a Fast-Paced Environment
Strong Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Adaptability
Basic Cash Handling Skills
Knowledge of Stock Management
Commitment to Cleanliness and Hygiene Standards

Some tips for your application 🫡

Understand the Role: Read through the job description carefully to understand what Lidl is looking for in a Customer Assistant. Highlight key responsibilities and required skills, such as customer service and teamwork.

Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise any previous customer-facing roles or relevant experiences, even if they are not directly in retail.

Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Lidl and how your values align with their customer-focused approach.

Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer service role.

How to prepare for a job interview at Lidl Northern Ireland

✨Show Your Customer Service Skills

As a Customer Assistant, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past, even if it's from a different role. Highlight your ability to handle queries and resolve issues effectively.

✨Demonstrate a Can-Do Attitude

Lidl values a positive attitude and a willingness to go the extra mile. During the interview, express your enthusiasm for the role and your readiness to tackle challenges. Share instances where you've gone above and beyond in previous jobs or experiences.

✨Familiarise Yourself with Lidl's Values

Understanding Lidl's commitment to customer satisfaction and teamwork is crucial. Research their company culture and values, and be ready to discuss how you align with them. This shows that you're genuinely interested in being part of their team.

✨Prepare for Shift Work Questions

Since the role involves varied shift patterns, be ready to discuss your availability and flexibility. Think about how you can manage different shifts and what strategies you have for maintaining energy and focus during busy periods.

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