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- Tasks: Engage with customers, maintain store cleanliness, and ensure stock availability.
- Company: Join Lidl, a leading retailer focused on fantastic customer experiences.
- Benefits: Earn £370+ per week, enjoy 29 days holiday, and access discounts.
- Why this job: Be part of a dynamic team and develop your skills in a fast-paced environment.
- Qualifications: A positive attitude and excellent customer service skills are essential.
- Other info: Opportunities for career growth and leadership development await you!
The predicted salary is between 12 - 14 £ per hour.
From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn £370+ per week as a Customer Assistant on our standard 30 hour contract. Your role will be varied working across different shift times, tasks and with different colleagues.
As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.
Shift Patterns- Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time.
- Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues.
- Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day.
- Interacting with the customer in a pleasant, friendly and helpful manner
- Ensuring stock loss controls are followed in all areas of the store
- Maintaining store and external cleanliness and hygiene standards
- Following freshness and rotation principles
- Ensuring all waste is managed correctly
- Assisting in the stock count process
- A can‑do attitude and excellent customer service skills
- The willingness to go the extra mile for our customers
- To be responsible and reliable
- To enjoy working in a fast‑paced, varied environment
- A good team player
- Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude
- £12.40 per hour rising to £14.10 per hour after 3 years
- Additional supplements paid depending on the days & hours worked*
- 29 days holidays per annum (pro rata, including Bank Holidays)
- Company pension
- Genuine opportunities for career development
- Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
- Mobile and broadband discounts with Vodafone
- Generous discounts available; Circle K, Bike to Work
- Maternity Leave top up, Marriage Leave, Employee Assistance Programme
If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Customer Assistant - Newcastle, Bryansford Road employer: Lidl Northern Ireland
Contact Detail:
Lidl Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Newcastle, Bryansford Road
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lidl. Understand their values and what makes them tick. This way, you can show off your knowledge and enthusiasm during the chat!
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for customer-facing roles, like how you’d handle a difficult customer. The more you practice, the more confident you'll feel when it’s your turn.
✨Tip Number 3
Dress the part! Even if it’s a casual retail job, looking smart and presentable can make a great first impression. It shows you care about the opportunity and are ready to represent Lidl well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Assistant - Newcastle, Bryansford Road
Some tips for your application 🫡
Show Your Customer Obsession: When writing your application, make sure to highlight your passion for customer service. We want to see how you go the extra mile to create a fantastic experience for customers, just like we do at Lidl!
Be Yourself: Let your personality shine through in your application! We’re looking for high-energy individuals who love learning and working in a team. Don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to tailor your application to the role of Customer Assistant. Mention any relevant experience or skills that align with the job description, even if it’s not directly from a retail background.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out!
How to prepare for a job interview at Lidl Northern Ireland
✨Know the Company
Before your interview, take some time to research Lidl. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Customer Service Skills
As a Customer Assistant, you'll be interacting with customers daily. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlighting your can-do attitude and willingness to help will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing stock levels during a busy shift. Practise your responses to these scenarios, focusing on how you would maintain a positive customer experience while adhering to store policies.
✨Dress the Part
Even though retail can be casual, it's important to present yourself well for the interview. Opt for smart-casual attire that reflects the company's culture. This shows respect for the opportunity and helps create a positive first impression.
