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- Tasks: Engage with customers, maintain store cleanliness, and assist with stock management.
- Company: Join Lidl Northern Ireland, a leading retailer focused on delivering an exceptional shopping experience.
- Benefits: Earn £370+ weekly, enjoy 29 days holiday, and access discounts and career development opportunities.
- Why this job: Be part of a dynamic team, learn daily, and contribute to a customer-first culture.
- Qualifications: Must be 18+, have a positive attitude, and enjoy working in a fast-paced environment.
- Other info: Flexible shifts available; no prior experience needed if you bring the right energy!
Customer Assistant – Dundonald
Join to apply for the Customer Assistant – Dundonald role at Lidl Northern Ireland.
Summary: From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.
Customer obsessed, high energy and love learning every day? If that sounds like you, earn £370+ per week as a Customer Assistant on our standard 30 hour contract.
Your role will be varied, working across different shift times, tasks and with different colleagues. There’s no such thing as “normal” in retail, but we’ve tried our best!
As a Customer Assistant you are required to sell alcohol; therefore you must be 18 or over to work in our store.
Shift Patterns
- Morning shift: Starting at 5am or 6am with your team, stocking the shop floor and bakery products for opening time so customers can Go Full Lidl!
- Middle shift: Starting mid-morning or early afternoon, maintaining cleanliness and presentation, helping customers on the shop floor and on tills to minimise queues
- Late shift: Afternoon start, delivering a top-class customer experience on tills, restocking missing items and preparing the store for the next day
What you\’ll do
- Interact with customers in a pleasant, friendly and helpful manner
- Follow stock loss controls in all areas of the store
- Maintain store and external cleanliness and hygiene standards
- Follow freshness and rotation principles
- Ensure waste is managed correctly
- Assist in the stock count process
What you\’ll need
- A can-do attitude and excellent customer service skills
- Willingness to go the extra mile for customers
- Responsible and reliable
- Enjoy working in a fast-paced, varied environment
- Good team player
- Preferably previous experience in a customer-facing role, but not essential if you have the right attitude
What you\’ll receive
We offer a competitive and transparent salary system that ensures pay equality across all positions at Lidl.
- £12.40 per hour rising to £14.10 per hour after 3 years
- Additional supplements paid depending on the days & hours worked*
- 29 days holidays per annum (pro rata, including Bank Holidays)
- Company pension after 1 year
- Genuine opportunities for career development
- Leadership Academy invitation for high performers
- Mobile and broadband discounts with Vodafone
- Generous discounts available; Circle K, Bike to Work
- Maternity Leave top up, Marriage leave, Employee Assistance Programme
Yearly Pay Bands
- Year 1: Basic Rate £12.40; Unsocial Hours £15.50; Overtime/Sundays £18.60
- Year 2: Basic Rate £12.80; Unsocial Hours £16.00; Overtime/Sundays £19.20
- Year 3: Basic Rate £13.40; Unsocial Hours £16.75; Overtime/Sundays £20.10
- Year 4: Basic Rate £14.10; Unsocial Hours £17.63; Overtime/Sundays £21.15
Seniority level
- Entry level
Employment type
- Full-time
Job function & Industries
- Other
- Retail
Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
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Customer Assistant - Dundonald employer: Lidl Northern Ireland
Contact Detail:
Lidl Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Dundonald
✨Tip Number 1
Familiarise yourself with Lidl's customer service philosophy. Understanding their commitment to creating a fantastic customer journey will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment. Think of examples from previous roles where you've successfully managed multiple tasks or dealt with challenging situations, as this is crucial for a Customer Assistant.
✨Tip Number 3
Demonstrate your teamwork skills. Since you'll be working with different colleagues across various shifts, sharing experiences that highlight your collaborative spirit can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Mentioning your willingness to adapt to morning, middle, or late shifts shows that you're ready to meet the demands of the role.
We think you need these skills to ace Customer Assistant - Dundonald
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Assistant position. Highlight key skills such as customer service and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience, especially any previous roles in customer-facing positions. Emphasise your can-do attitude and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and Lidl's values. Mention specific examples of how you've gone the extra mile for customers in past experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lidl Northern Ireland
✨Show Your Customer Service Skills
As a Customer Assistant, your ability to interact with customers is key. Be prepared to share examples of how you've provided excellent customer service in the past, even if it's from a different role.
✨Demonstrate a Can-Do Attitude
Lidl values a positive attitude and willingness to go the extra mile. During the interview, express your enthusiasm for the role and your readiness to tackle challenges head-on.
✨Familiarise Yourself with the Role
Understand the various tasks involved in the Customer Assistant position, such as stock management and maintaining cleanliness. This will show that you're serious about the job and ready to hit the ground running.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. This could be about team dynamics or opportunities for career development. It shows your interest in the company and the role.
