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For Companies At a Glance
- Tasks: Create amazing customer experiences while stocking shelves and assisting shoppers.
- Company: Join Lidl, a leading retailer with a focus on customer satisfaction.
- Benefits: Earn £370+ per week, enjoy 29 days holiday, and access discounts.
- Why this job: Be part of a dynamic team and develop your skills in a fast-paced environment.
- Qualifications: A positive attitude and great customer service skills are essential.
- Other info: Opportunities for career growth and leadership development await you!
The predicted salary is between 12 - 14 £ per hour.
From our Head Office to the shop floor and everywhere in between, the primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn £370+ per week as a Customer Assistant on our standard 30 hour contract.
Shift Patterns
- Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time.
- Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues.
- Late shift: From your start time in the afternoon, you’ll make sure our customers' experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day.
What you’ll do
- Interacting with the customer in a pleasant, friendly and helpful manner.
- Ensuring stock loss controls are followed in all areas of the store.
- Maintaining store and external cleanliness and hygiene standards.
- Following freshness and rotation principles.
- Ensuring all waste is managed correctly.
- Assisting in the stock count process.
What you’ll need
- A can-do attitude and excellent customer service skills.
- The willingness to go the extra mile for our customers.
- To be responsible and reliable.
- To enjoy working in a fast-paced, varied environment.
- A good team player.
- Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude.
What you’ll receive
- We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl.
- £12.40 per hour rising to £14.10 per hour after 3 years.
- Additional supplements paid depending on the days & hours worked.
- 29 days holidays per annum (pro rata, including Bank Holidays).
- Company pension.
- Genuine opportunities for career development.
- Individuals recognised as high performing will be invited to join our Leadership Academy as part of your ongoing development.
- Mobile and broadband discounts with Vodafone.
- Generous discounts available; Circle K, Bike to Work.
- Maternity Leave top up, Marriage Leave, Employee Assistance Programme.
Yearly Salary Progression
- Year 1: Basic Rate £12.40, £15.50 (Unsocial Hours), £18.60 (Overtime/Sundays)
- Year 2: Basic Rate £12.80, £16.00 (Unsocial Hours), £19.20 (Overtime/Sundays)
- Year 3: Basic Rate £13.40, £16.75 (Unsocial Hours), £20.10 (Overtime/Sundays)
- Year 4: Basic Rate £14.10, £17.63 (Unsocial Hours), £21.15 (Overtime/Sundays)
Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Customer Assistant - Carrickfergus employer: Lidl Northern Ireland
Contact Detail:
Lidl Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Carrickfergus
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lidl. Understand their values and what makes them tick. This way, you can show off your knowledge and enthusiasm during the chat!
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Dress to impress! Even if it’s a casual role, looking smart can make a great first impression. It shows you care about the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant - Carrickfergus
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone the extra mile for customers in the past, so share those stories!
Keep It Friendly and Professional: Your written application should reflect the friendly and helpful manner we expect from our Customer Assistants. Use a warm tone and be professional, showing us that you can connect with customers easily.
Tailor Your Application: Make sure to tailor your application to the role. Mention specific responsibilities from the job description, like maintaining cleanliness or assisting with stock counts, to show us you understand what the job entails.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with Lidl!
How to prepare for a job interview at Lidl Northern Ireland
✨Show Your Customer Service Skills
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles, even if they were informal jobs. This will demonstrate your can-do attitude and commitment to creating a fantastic customer journey.
✨Be Ready for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, prepare yourself for situational questions. Think about times when you had to think on your feet or manage multiple tasks at once. Practising these scenarios will help you convey that you're reliable and can handle the demands of the job.
✨Know the Company Values
Familiarise yourself with Lidl's values and mission. Understanding their focus on customer obsession and teamwork will allow you to align your answers with what they’re looking for. It shows that you’re genuinely interested in the company and its culture, which can set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.
