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- Tasks: Engage with customers, maintain store cleanliness, and ensure stock availability.
- Company: Join Lidl, a leading retailer focused on fantastic customer experiences.
- Benefits: Earn £12.80 per hour, with pay rises and generous holiday allowance.
- Why this job: Be part of a dynamic team and make a real difference in customer service.
- Qualifications: A positive attitude and great customer service skills are essential.
- Other info: Opportunities for career growth and discounts on mobile and broadband.
The predicted salary is between 12 - 14 £ per hour.
From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl. Customer obsessed, high energy and love learning every day? If that sounds like you, earn £380+ per week as a Customer Assistant on our standard 30 hour contract. Your role will be varied working across different shift times, tasks and with different colleagues.
As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.
Shift Patterns- Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time.
- Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues.
- Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day.
- Interacting with the customer in a pleasant, friendly and helpful manner
- Ensuring stock loss controls are followed in all areas of the store
- Maintaining store and external cleanliness and hygiene standards
- Following freshness and rotation principles
- Ensuring all waste is managed correctly
- Assisting in the stock count process
- A can-do attitude and excellent customer service skills
- The willingness to go the extra mile for our customers
- To be responsible and reliable
- To enjoy working in a fast-paced, varied environment
- A good team player
- Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude
- £12.80 per hour rising to £14.50 per hour after 3 years
- Additional supplements paid depending on the days & hours worked
- 29 days holidays per annum (pro rata, including Bank Holidays)
- Company pension
- Genuine opportunities for career development
- Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
- Mobile and broadband discounts with Vodafone
- Generous discounts available; Circle K, Bike to Work
- Maternity Leave top up, Marriage Leave, Employee Assistance Programme
If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
Customer Assistant - Belfast, Crumlin Road (Part- Time) employer: Lidl Northern Ireland
Contact Detail:
Lidl Northern Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Belfast, Crumlin Road (Part- Time)
✨Tip Number 1
Get to know Lidl! Familiarise yourself with their products and values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about delivering a fantastic customer journey.
✨Tip Number 2
Practice your people skills! As a Customer Assistant, you'll be interacting with customers all day. Role-play with friends or family to get comfortable with common scenarios you might face on the shop floor.
✨Tip Number 3
Be ready to showcase your can-do attitude! During interviews, share examples of how you've gone the extra mile in previous roles or situations. Lidl loves team players who are reliable and enthusiastic!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Lidl team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Belfast, Crumlin Road (Part- Time)
Some tips for your application 🫡
Show Your Customer Obsession: When you're writing your application, make sure to highlight your passion for customer service. We want to see how you go the extra mile for customers and create a fantastic experience for them!
Be Yourself: Let your personality shine through in your application! We love high energy and a can-do attitude, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the role of Customer Assistant. Mention any relevant experience or skills that align with the job description, like teamwork and working in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Lidl Northern Ireland
✨Know the Customer Journey
Before your interview, take some time to understand Lidl's approach to customer service. Familiarise yourself with their values and how they aim to create a fantastic customer journey. This will help you demonstrate your customer obsession during the interview.
✨Show Your Can-Do Attitude
Lidl is looking for candidates with a positive, can-do attitude. Be prepared to share examples from your past experiences where you've gone the extra mile for customers or tackled challenges head-on. This will show that you're the right fit for their fast-paced environment.
✨Prepare for Teamwork Questions
As a Customer Assistant, you'll be working closely with others. Think of times when you've successfully collaborated with a team. Be ready to discuss how you contribute to a positive team dynamic and how you handle any conflicts that may arise.
✨Practice Common Retail Scenarios
Expect questions about handling difficult customers or managing stock effectively. Practising responses to these scenarios can help you feel more confident. Consider role-playing with a friend to refine your answers and ensure you convey your excellent customer service skills.