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For Companies At a Glance
- Tasks: Engage with customers, maintain store cleanliness, and ensure products are well-stocked.
- Company: Join Lidl, a leading retailer focused on delivering fantastic customer experiences.
- Benefits: Earn £370+ per week, enjoy 29 days holiday, and access discounts and career development.
- Why this job: Be part of a dynamic team, learn daily, and make a real impact on customer satisfaction.
- Qualifications: A positive attitude, excellent customer service skills, and a willingness to learn.
- Other info: Opportunities for career growth and leadership development await you!
Summary
From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.
Customer obsessed, high energy and love learning every day?
If that sounds like you, earn £370+ per week as a Customer Assistant on our standard 30 hour contract.
Your role will be varied working across different shift times, tasks and with different colleagues.
What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)
As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.
Shift Patterns
- Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl!
- Middle shift:Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues
- Late shift:From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day
What you’ll do
- Interacting with the customer in a pleasant, friendly and helpful manner
- Ensuring stock loss controls are followed in all areas of the store
- Maintaining store and external cleanliness and hygiene standards
- Following freshness and rotation principles
- Ensuring all waste is managed correctly
- Assisting in the stock count process
What you’ll need
- A can-do attitude and excellent customer service skills
- The willingness to go the extra mile for our customers
- To be responsible and reliable
- To enjoy working in a fast‑paced, varied environment
- A good team player
- Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude
What you’ll receive
We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl
- £12.40 per hour rising to £14.10 per hour after 3 years
- Additional supplements paid depending on the days & hours worked*
- 29 days holidays per annum (pro rata, including Bank Holidays)
- Company pension
- Genuine opportunities for career development
- Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on‑going development
- Mobile and broadband discounts with Vodafone
- Generous discounts available; Circle K, Bike to Work
- Maternity Leave top up, Marriage Leave, Employee Assistance Programme
Year 1
- Basic Rate £12.40
- £15.50 (Unsocial Hours)
- £18.60 (Overtime/Sundays)
Year 2
- Basic Rate £12.80
- £16.00 (Unsocial Hours)
- £19.20 (Overtime/Sundays)
Year 3
- Basic Rate £13.40
- £16.75 (Unsocial Hours)
- £20.10 (Overtime/Sundays)
Year 4
- Basic Rate £14.10
- £17.63 (Unsocial Hours)
- £21.15 (Overtime/Sundays)
Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
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Customer Assistant - Enniskillen employer: Lidl Northern Ireland GmbH
Contact Detail:
Lidl Northern Ireland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Enniskillen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lidl. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewers, let your enthusiasm shine through. Share stories about times you've gone the extra mile for customers or worked well in a team. They want to see the real you and how you'd fit into their culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Assistant - Enniskillen
Some tips for your application 🫡
Show Your Customer Obsession: When you're writing your application, make sure to highlight your passion for customer service. We want to see how you go the extra mile to create a fantastic experience for customers, just like we do at Lidl!
Be Yourself: Let your personality shine through in your application! We love high energy and a can-do attitude, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the role of Customer Assistant. Mention any relevant experience or skills that align with the job description, even if it’s not directly from a customer-facing role.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out!
How to prepare for a job interview at Lidl Northern Ireland GmbH
✨Know the Customer Journey
Before your interview, take some time to understand Lidl's approach to customer service. Familiarise yourself with their values and how they aim to create a fantastic customer journey. This will help you demonstrate your customer obsession during the interview.
✨Show Your Can-Do Attitude
During the interview, make sure to highlight your positive attitude and willingness to go the extra mile for customers. Share specific examples from your past experiences where you’ve gone above and beyond to help someone, as this aligns perfectly with what Lidl is looking for.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, be ready to discuss how you handle pressure and adapt to changing situations. Think of examples where you've successfully managed multiple tasks or dealt with challenging customer interactions.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how Lidl supports career development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
