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- Tasks: Lead and inspire your team while managing store operations and customer service.
- Company: Join Lidl, a dynamic retail company focused on growth and teamwork.
- Benefits: Enjoy 30-35 days holiday, a company car, 10% discount, and a pension scheme.
- Why this job: Embrace challenges, develop your leadership skills, and make a real impact in a supportive environment.
- Qualifications: Experience in leading teams in fast-paced settings and strong communication skills are essential.
- Other info: Diversity and inclusion are core values; all backgrounds are welcome to apply.
The predicted salary is between 40000 - 58000 £ per year.
Job Description
Summary
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£46,000- £62,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme
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Everyone who works at Lidl brings something unique to the table – but we also have a whole lot in common. We’re confident, inspiring and always ready to get hands-on. Just like you.
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This role will be predominantly based in Bedford, Huntingdon and St Neots area. As a Lidl Store Manager, you’re ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you’ll lead from the front and guide us toward success. You’ll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential.
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In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.
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What you'll do
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● Be a natural leader, developing, nurturing and inspiring your team in accordance with our Leadership & Company Principles
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● Confidently create an environment where every colleague can achieve their best work
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● Be responsible for managing and improving the day-to-day operations and performance of your store’s KPIs
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● Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks
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● Make sure that excellent Customer Service is given to everyone who shops with us
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What you'll need
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● Experience leading and developing a team in an exciting, fast-paced environment
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● Excellent time-management, delegation, and problem-solving skills
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● A pride in offering unmatched support to your customers and your team through every shift
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● Strong communication skills to tackle even the trickiest conversations
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● The confidence to monitor, manage and improve your store’s key performance indicators
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What you'll receive
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● 30-35 days holiday (pro rata)
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● A fully expensed company car or car allowance
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● 10% in-store discount
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● Contributory pension scheme
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● Enhanced family leave
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● Plus, more of the perks you deserve
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You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
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Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Customer Success Director in Retail (Hiring Immediately) employer: Lidl - Luton
Contact Detail:
Lidl - Luton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director in Retail (Hiring Immediately)
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully developed and inspired teams in previous roles, as this is a key aspect of the Customer Success Director position.
✨Tip Number 2
Familiarize yourself with Lidl's company culture and values. Being able to articulate how your personal values align with theirs will demonstrate that you're a great fit for the team.
✨Tip Number 3
Prepare to discuss specific KPIs you've managed in past roles. Highlight your problem-solving skills and how you've optimized processes to improve performance, as these are crucial for the role.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews. Being able to handle tricky conversations confidently will set you apart, especially since strong communication is essential for this position.
We think you need these skills to ace Customer Success Director in Retail (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Director position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in leading teams, managing operations, and delivering excellent customer service. Use specific examples that demonstrate your leadership and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how you can contribute to Lidl's success by developing and inspiring your team, and improving store performance.
Highlight Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. This could be improvements in KPIs, successful team development, or exceptional customer service outcomes.
How to prepare for a job interview at Lidl - Luton
✨Show Your Leadership Skills
As a Customer Success Director, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you successfully developed and nurtured your team members, showcasing your leadership style.
✨Emphasize Problem-Solving Abilities
Highlight your problem-solving skills during the interview. Be ready to discuss specific challenges you've faced in previous roles and how you optimized processes to improve performance and customer satisfaction.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing tricky situations or providing feedback. This will show that you can handle difficult conversations with ease.
✨Demonstrate Customer-Centric Mindset
Lidl values unmatched support for customers. Prepare to share instances where you went above and beyond to ensure customer satisfaction, illustrating your commitment to excellent service and how it aligns with Lidl's values.
