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- Tasks: Lead and inspire your team while ensuring excellent customer service.
- Company: Join Lidl, a global business with a supportive and ambitious culture.
- Benefits: Enjoy 30-35 days holiday, a company car, and a 10% in-store discount.
- Why this job: Embrace challenges, develop your skills, and make a real impact in your career.
- Qualifications: Experience in leading teams in fast-paced environments and strong communication skills required.
- Other info: Diversity and inclusion are valued; all backgrounds are welcome to apply.
The predicted salary is between 38000 - 52000 £ per year.
Summary
£46,000- £62,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table – but we also have a whole lot in common. We’re confident, inspiring and always ready to get hands-on. Just like you.
This role will be predominantly based in Houghton Regis, Luton and Aylesbury area.
As a Lidl Store Manager, you’re ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you’ll lead from the front and guide us toward success. You’ll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential.
In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.
What you'll do
● Be a natural leader, developing, nurturing and inspiring your team in accordance with our Leadership & Company Principles
● Confidently create an environment where every colleague can achieve their best work
● Be responsible for managing and improving the day-to-day operations and performance of your store’s KPIs
● Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks
● Make sure that excellent Customer Service is given to everyone who shops with us
What you'll need
● Experience leading and developing a team in an exciting, fast-paced environment
● Excellent time-management, delegation, and problem-solving skills
● A pride in offering unmatched support to your customers and your team through every shift
● Strong communication skills to tackle even the trickiest conversations
● The confidence to monitor, manage and improve your store’s key performance indicators
What you'll receive
● 30-35 days holiday (pro rata)
● A fully expensed company car or car allowance
● 10% in-store discount
● Contributory pension scheme
● Enhanced family leave
● Plus, more of the perks you deserve
You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Customer Experience Team Leader (Hiring Immediately) employer: Lidl - Luton
Contact Detail:
Lidl - Luton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Leader (Hiring Immediately)
✨Tip Number 1
Show your leadership skills during the interview. Prepare examples of how you've successfully led a team in a fast-paced environment, focusing on specific challenges you faced and how you overcame them.
✨Tip Number 2
Familiarize yourself with Lidl's company culture and values. Be ready to discuss how your personal values align with theirs, especially regarding diversity, equity, and inclusion.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing to discuss past experiences where you optimized processes or improved performance metrics in your previous roles.
✨Tip Number 4
Prepare to showcase your customer service philosophy. Think of specific instances where you went above and beyond to ensure customer satisfaction and how that impacted your team.
We think you need these skills to ace Customer Experience Team Leader (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Team Leader position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in leading teams and managing store operations. Use specific examples that demonstrate your problem-solving skills and ability to improve KPIs.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and leadership. Mention how you can contribute to Lidl's unique culture and support your team in achieving their best work.
Highlight Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. This could be improvements in customer satisfaction scores, successful team development, or operational efficiencies you've implemented.
How to prepare for a job interview at Lidl - Luton
✨Show Your Leadership Skills
As a Customer Experience Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led and inspired a team in a fast-paced environment, focusing on specific outcomes and improvements.
✨Emphasize Problem-Solving Abilities
Highlight your problem-solving skills by discussing past challenges you've faced in store management. Be ready to explain how you optimized processes and improved KPIs, showcasing your analytical thinking.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing tricky situations. Use examples that demonstrate your ability to handle difficult conversations with customers and team members.
✨Align with Lidl's Values
Familiarize yourself with Lidl's culture and values, particularly their commitment to diversity, equity, and inclusion. Be prepared to discuss how you can contribute to creating an inclusive environment and support your colleagues in achieving their best work.
