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For Companies At a Glance
- Tasks: Engage with customers, maintain store cleanliness, and ensure products are fresh and well-stocked.
- Company: Join Lidl, a leading retailer focused on delivering an amazing customer experience.
- Benefits: Earn €450+ weekly, enjoy 20 days holiday, and access health insurance discounts.
- Why this job: Be part of a dynamic team, learn daily, and make a real difference for customers.
- Qualifications: A positive attitude, great customer service skills, and a willingness to learn.
- Other info: Opportunities for career growth and leadership development await you!
Overview
From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.
What you\’ll do
- Interacting with the customer in a pleasant, friendly and helpful manner
- Ensuring stock loss controls are followed in all areas of the store
- Maintaining store and external cleanliness and hygiene standards
- Following freshness and rotation principles
- Ensuring all waste is managed correctly
- Assisting in the stock count process
- As a Customer Assistant you are required to sell alcohol; you must be 18 or over to work in our store
Shift patterns
- Morning shift: Starting at 5am or 6am with your team, you’ll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl!
- Middle shift: Starting mid-morning or early afternoon, you’ll make sure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queues
- Late shift: From your start time in the afternoon, you’ll make sure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day
What you’ll need
- A can-do attitude and excellent customer service skills
- The willingness to go the extra mile for our customers
- To be responsible and reliable
- To enjoy working in a fast-paced, varied environment
- A good team player
- Preferably, previous experience in a customer facing role but this is not essential provided you have the right attitude
What you’ll receive
We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl
- €15.10 rising to €17.40 per hour after 3 years (supplementary pay outlined below)
- Unsocial hours worked (12am to 7am)
- 20 days holidays per annum pro rata
- Company pension
- Genuine opportunities for career development
- Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
- Circle K and Private Health Insurance discounts available for all employees
- Bike to Work Scheme
- Mobile and broadband discounts with Three network
- Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme
Year 1
- Basic Rate €15.10
- €18.88 (Unsocial Hours)
- €22.65 (Overtime/Sundays)
- €30.20 (Bank Holiday)
Year 2
- Basic Rate €15.70
- €19.63 (Unsocial Hours)
- €23.55 (Overtime/Sundays)
- €31.40 (Bank Holiday)
Year 3
- Basic Rate €16.40
- €20.50 (Unsocial Hours)
- €24.60 (Overtime/Sundays)
- €32.80 (Bank Holiday)
Year 4
- Basic Rate €17.40
- €21.75 (Unsocial Hours)
- €26.10 (Overtime/Sundays)
- €34.80 (Bank Holiday)
Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.
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Customer Assistant - Newcastle employer: Lidl Ireland
Contact Detail:
Lidl Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Newcastle
✨Tip Number 1
Get to know Lidl! Familiarise yourself with their products and values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about delivering a fantastic customer journey.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your can-do attitude and how you’d go the extra mile for customers. Role-playing with a friend can help you feel more confident when it’s time to shine.
✨Tip Number 3
Be ready to talk teamwork! Lidl values team players, so come prepared with examples of how you’ve worked well in a team before. Highlighting your ability to collaborate will make you stand out as a reliable candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that fit your skills and interests.
We think you need these skills to ace Customer Assistant - Newcastle
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone the extra mile for customers in the past, so share those stories!
Keep It Friendly and Professional: Your written application should reflect the friendly and helpful attitude we value at Lidl. Use a warm tone and be professional, but don’t be afraid to let your personality shine through!
Tailor Your Application: Make sure to tailor your application to the role of Customer Assistant. Mention specific tasks from the job description that excite you and how your skills align with what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Lidl Ireland
✨Know the Customer Journey
Familiarise yourself with Lidl's approach to customer service. Understand how they create a fantastic customer journey and be ready to discuss how you can contribute to that. Think about examples from your past experiences where you've gone the extra mile for customers.
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to share instances where you've worked effectively in a team. Highlight your ability to adapt to different roles and shifts, showing that you're flexible and ready to pitch in wherever needed.
✨Demonstrate a Can-Do Attitude
Lidl values a positive attitude and reliability. During the interview, convey your enthusiasm for the role and your willingness to tackle challenges head-on. Share stories that showcase your proactive approach and how you handle fast-paced environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in Lidl and helps you assess if it's the right fit for you. Consider asking about opportunities for career development or how the team collaborates to enhance the customer experience.
