At a Glance
- Tasks: Assist customers, restock shelves, and maintain store organisation.
- Company: Join Lidl, a diverse and fast-growing retail business.
- Benefits: Earn £13.45 - £14.45 per hour, plus 30-35 days’ holiday and in-store discounts.
- Other info: Flexible shifts available, with extra pay for bank holidays and night shifts.
- Why this job: Enjoy a dynamic role with opportunities for career growth and excellent training.
- Qualifications: Experience in fast-paced environments and strong customer service skills.
The predicted salary is between 14.45 - 14.45 £ per hour.
£13.45 - £14.45 per hour | 16 to 40 hour contract | Fixed Term contract - up to 12 weeks | AM & PM shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you.
As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure every customer receives the service they deserve.
In return, we’ll give you a competitive salary based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside Lidl.
We’re proud to be a diverse, secure and fast-growing business, so we'll make sure you have quality retail training and real opportunities to build your career.
What you'll do
- You’ll be a Lidl expert, helping our customers with their questions, queries and requests.
- Efficiently work deliveries as they arrive in store.
- Passionately provide excellent customer service.
- Proactively keep the bakery topped up by baking fresh goods.
- Expertly merchandise and maintain our middle aisles of Non-Food products.
What you'll need
- Experience working in a fast-paced environment.
- Excellent customer service skills.
- Flexibility to start a shift early or finish late.
- A positive approach to changing priorities.
- A drive and passion to work hard and make your store a success.
- A smile on your face and a friendly manner to inspire your team and help our customers.
What you'll receive
- 30-35 days' holiday (pro rata).
- 10% in-store discount.
- Enhanced family leave.
- Contributory pension scheme.
- Long service awards.
- Plus more of the perks you deserve.
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Customer Assistant (Seasonal Support) in Newbury employer: Lidl GB
Lidl is an exceptional employer, offering a competitive salary and a generous benefits package that includes 35 days of holiday and a hybrid working model. Our dynamic work culture fosters collaboration and inclusivity, providing ample opportunities for professional growth while ensuring a supportive environment where every team member can thrive. With on-site amenities like a gym and restaurant, as well as a commitment to diversity and employee well-being, Lidl is the perfect place for those seeking meaningful and rewarding employment in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant (Seasonal Support) in Newbury
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Lidl GB.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Lidl GB. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Assistant (Seasonal Support) in Newbury
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Lidl GB.
How to prepare for a job interview at Lidl GB
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Lidl GB's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Lidl GB offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
