At a Glance
- Tasks: Manage HR workflows and provide top-notch support to colleagues in a fast-paced environment.
- Company: Join Lidl, a vibrant retail leader with a focus on teamwork and innovation.
- Benefits: Enjoy 30 days holiday, 10% discount, hybrid working, and more perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in HR while enjoying a balanced work/life schedule.
- Qualifications: Experience in HR services, strong communication skills, and attention to detail.
The predicted salary is between 35200 - 44000 £ per year.
£35,200 up to £44,000 per annum | 30 days’ holiday (pro rata) | 10% in-store discount.
We are looking for an Officer to join our HR Administration team in a high profile, vibrant, and fast-paced environment. HR Admin is part of the wider HR Services department and is responsible for the delivery of a wide range of employee life cycle activities. Based in our Head Office building in Tolworth you’ll be part of a team of people who thrive in the fast pace of the retail sector. With your conscientious nature, exceptional organisational skills, and impeccable attention to detail you will play a key role in providing excellent customer-focused administrative support to our colleagues. If you thrive in a deadline-oriented, fast-moving environment, this will be an ideal role for you.
At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state-of-the-art office, where you can enjoy an on-site gym, restaurant, and more of the perks you deserve. And with up to two days at home, you’ll find the work/life balance you need to thrive.
What you'll do
- HR Service Delivery workflow management
- HR Services Inbox and HR Now ticket management
- Tier 2 ticket escalation and processing
- Outbound end-user contact to resolve Tier 2 tickets (calls if required)
- Processing of complex tasks in accordance with HR Service Delivery deadlines, including but not limited to, relocation agreements, salary exceptions, FE3 & FE4 contractual documents (including New Starters), OM Manager Assignments (via PPOME), Colleague Searches
- Training, mentoring and upskilling colleagues on HR Service Delivery policies and processes
- Offering advice, where necessary, to colleagues and managers on HR Service Delivery matters
- Support the operational implementation of local and national HR Service Delivery projects
- Building and maintaining strong and positive stakeholder relationships
- Ensuring the accuracy of all contractual documents and processes in accordance with HR Service Delivery deadlines
What you'll need
- Proactive and solution-focused individual who will provide a high quality service to colleagues and stakeholders.
- Experience across HR services and systems with in-depth knowledge of HR processes.
- Meticulous attention to detail and the ability to process a high volume of work.
- Solid communication skills with the ability to coach and upskill.
- Ability to uphold a high level of discretion and confidentiality.
- Ability to work under pressure and in line with compliance requirements.
- Confident working independently and as part of a team.
- Experience using SAP in an HR capacity is desirable.
- Process and system focused with a passion for efficiency, simplification and improvement.
- Credibility and ability to manage and build relationships in all business areas and with senior members of the wider HR team.
- Good working knowledge of Google applications like Sheets, Docs and more.
What you'll receive
- 30 days holiday (pro rata)
- 10% in-store discount
- Enhanced family leave
- Pension scheme
- Plus, more of the perks you deserve
- Includes a 10% non-contractual London weighting
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
HR Service Delivery Officer in London employer: Lidl GB
At Lidl, we pride ourselves on being an exceptional employer, offering a vibrant and fast-paced work environment in our state-of-the-art Head Office in Tolworth. With a hybrid working model, generous benefits including 30 days of holiday and a 10% in-store discount, and a strong commitment to employee growth and inclusivity, we empower our HR Service Delivery Officers to thrive both personally and professionally. Join us to be part of a dynamic team that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land HR Service Delivery Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Lidl's HR processes and values. Show us you understand our culture and how you can contribute to our vibrant team!
✨Tip Number 3
Practice your responses to common HR scenarios. We want to see how you handle real-life situations, so think of examples that showcase your problem-solving skills and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you're genuinely interested in the role.
We think you need these skills to ace HR Service Delivery Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Service Delivery Officer role. Highlight your experience in HR services and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Share specific examples of your organisational skills and attention to detail, as these are key for us at Lidl.
Showcase Your Communication Skills:Since this role involves coaching and advising colleagues, make sure to demonstrate your solid communication skills in your application. We love candidates who can convey their thoughts clearly and confidently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Lidl GB
✨Know Your HR Processes
Make sure you brush up on your knowledge of HR processes and systems. Familiarise yourself with the specific tasks mentioned in the job description, like managing HR Service Delivery workflows and processing complex tasks. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Organisational Skills
Since this role requires exceptional organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks under pressure. Highlight how you maintained accuracy and attention to detail while meeting deadlines.
✨Demonstrate Strong Communication
Be ready to discuss how you've effectively communicated with colleagues and stakeholders in previous roles. Think of instances where you've coached or mentored others, as this will showcase your ability to build relationships and provide high-quality service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential HR challenges you might face in this role and how you would approach them. This will demonstrate your solution-focused mindset and readiness to tackle real-world issues.
