At a Glance
- Tasks: Assist customers, restock shelves, and maintain store organisation.
- Company: Join Lidl, a diverse and fast-growing retail business.
- Benefits: Earn £13.45 to £14.45 per hour with 30-35 days' holiday and in-store discounts.
- Other info: Flexible shifts and a supportive team culture await you!
- Why this job: Enjoy a dynamic role with opportunities for career growth and excellent training.
- Qualifications: Experience in fast-paced environments and strong customer service skills.
The predicted salary is between 14.45 - 14.45 £ per hour.
£13.45 to £14.45 per hour | 10 - 35 hour contract | Various shifts |30-35 days' holiday (pro rata) | 10% in-store discount | Enhanced family leave
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common.
We're collaborative, determined and we all pitch in to help each other out.
Just like you.
As a Lidl Customer Assistant, no two shifts are the same.
From restocking shelves to jumping on tills, you'll keep moving, keep business booming and never be bored.
You'll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure every customer receives the service they deserve.
In return, we'll give you a competitive salary based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside Lidl.
We're proud to be a diverse, secure and fast-growing business, so we'll make sure you have quality retail training and real opportunities to build your career.
What you'll do
- You’ll be a Lidl expert, helping our customers with their questions, queries and requests
- Efficiently work deliveries as they arrive in store
- Passionately provide excellent customer service
- Proactively keep the bakery topped up by baking fresh goods
- Expertly merchandise and maintain our middle aisles of Non-Food products
- What you'll need
- Experience working in a fast-paced environment
- Excellent customer service skills
- Flexibility to start a shift early or finish late
- A positive approach to changing priorities
- A drive and passion to work hard and make your store a success
- A smile on your face and a friendly manner to inspire your team and help our customers
- What you'll receive
- 30-35 days' holiday(pro rata)
- 10% in-store discount
- Enhanced family leave
- Contributory pension scheme
- Long service awards
- Plus more of the perks you deserve
Thinking of using AI to help with your application?
AI tools (e. g.
Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses.
The applications that stand out most are the ones that feel genuine and reflect your unique self.
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
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Customer Assistant (Seasonal Support) in Kirkwall employer: Lidl GB
Lidl is an exceptional employer, offering a competitive salary and a generous benefits package that includes 35 days of holiday and a hybrid working model. Our dynamic work culture fosters collaboration and inclusivity, providing ample opportunities for professional growth while ensuring a supportive environment where every team member can thrive. With on-site amenities like a gym and restaurant, as well as a commitment to diversity and employee well-being, Lidl is the perfect place for those seeking meaningful and rewarding employment in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant (Seasonal Support) in Kirkwall
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Lidl GB.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Lidl GB.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Lidl GB.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Lidl GB!
We think you need these skills to ace Customer Assistant (Seasonal Support) in Kirkwall
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Lidl GB, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Lidl GB!
How to prepare for a job interview at Lidl GB
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Lidl GB that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Lidl GB during this peak time and how you can be an asset to their team.
